System Administration Advanced

About Course:

The System Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concepts.

This course explores:

  • The ServiceNow application and how it is defined 

  • The components of an application, with specific focuses on application scopes and the different types of application data

  • The importance of reporting, and how reporting enables the user to create and distribute reports that show the current state of instance data (e.g. how many open incidents of each priority exist)

  • An introduction to debugging tools

  • ServiceNow’s ability to integrate with many third-party applications and data sources

  • Tools for data hygiene 

  • The importance of maintaining the system to provide a better user experience

The System Administration Advanced course will prepare administrators through advanced concepts by:

This course weaves a scenario throughout to present real-world, relevant lab exercises. You can expect lecture and group discussions as well as extensive hands-on practice and reinforcement delivered in a variety of labs.  

  • Identifying ServiceNow applications and application components

  • Explaining the difference between application configurations and customizations

  • Discussing best practices for reporting efficiencies within the ServiceNow platform

  • Giving an introduction to debugging tools

  • Identifying various factors affecting performance

  • Discussing different data paths into the ServiceNow platform

Inquire about this course.

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