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Security Operations Management

What Is It And Why Does Your Business Need It? 

What Is Security Operations? 

Security Operations, commonly known as SecOps, facilitates the collaboration of IT Security and IT Operations teams and processes to keep systems and data secure while also reducing threats to a business. All too often, these two teams operate in silos resulting in inefficient processes and challenge — and gaping holes for security hackers to enter your business’ systems. SecOps seeks to resolve these issues and bring continuity between these departments. 

What Is ServiceNow SecOps? 

ServiceNow Security Operations cohesively brings together security and operations tools that are typically separate – Threat Intelligence Platform, Endpoint Detection and Response, Security Information and Event Management, and Vulnerability Management Platform. With ServiceNow SecOps, the data between these sources can be integrated with one another and users can leverage existing ServiceNow data and processes to remediate vulnerability or handle security incidents.


Security Operations (SecOps) in ServiceNow

Why Does Your Business Need ServiceNow SecOps? 

Let’s say your organization is faced with a cyber attack. Without ServiceNow SecOps, it takes 197 days on average for an enterprise to even recognize that a security breach has occurred. Once the attack is detected, it takes an average of 69 days for the breach to be contained. That means it could take your organization more than 1 year to mitigate a cyber attack.  What’s the hold up?


Without a modern and innovative solution powered by automation, security and IT operations, teams are typically operating separately from one another and use systems like spreadsheets and email which can hide and silo relevant data. 

With ServiceNow SecOps, however, threat detection and containment are accelerated. The security team and IT operations team operate inside one platform – ServiceNow. Data is visible to both parties and ServiceNow SecOps automates the natural connection between the two departments. Users have full visibility to their security posture and can easily identify and tackle threats and prevent them from occurring in the future. 

The Benefits of ServiceNow Security Operations

ServiceNow Security Operations uses intelligent workflows, automation, and a deep connection with your IT environment to prioritize and resolve threats to your organization.

With ServiceNow Security Operations you can:

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Connect security
and IT

operations to coordinate unified discovery, identification, and remediation activities across your organization

Leverage orchestration
tools to reduce time

spent on basic tasks and automatically prioritize and respond to vulnerabilities with workflows and automation

Get a centralized view
into security

team efficiency and understand your response strategy with customizable dashboards and reports


Customer Success Story: SecOps in Biotech

Learn how GlideFast helped this leading pharmaceutical biotech company save 960 hours per year with ServiceNow SecOps.

ServiceNow SecOps Applications To Implement For Your Business 

ServiceNow Security Operations uses intelligent workflows, automation, and a deep connection with your IT environment to prioritize and resolve threats to your organization. Let's dive in.

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Benefits Of Security Incident Response 

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Manage your organization’s threat exposure

proactively by quickly prioritizing high-impact threats in real-time and at scale

Increase the

effectiveness, and expertise of your teams, and improve workflows 

Increase cyber

with collaborative workflows and repeatable processes across security, risk, and IT. 

Security Incident Response

Security Incident Response

Security incident response is a set of protocols that an enterprise can use to identify, contain, and prevent cyberattacks. Having a security incident response plan in place makes an organization more resilient in the face of security threats. 

What is ServiceNow Security Incident Response?

ServiceNow Security Incident Response is a security orchestration and automation response (SOAR) solution that simplifies the identification of critical incidents and provides workflow and automation tools to accelerate remediation. Leveraging data from existing SIEM, Security Incident Response can automatically create prioritized security incidents. Organizations can customize security workflow templates to automate tasks and ensure company best practices are followed. The application leverages your ServiceNow CMDB to map security incidents to business services and IT infrastructure which enables prioritization of incident queues based on business impact.

Custom ServiceNow App

PhishBait: Phishing Simulator

Vulnerability Response

Vulnerability management is the process of identifying, assessing, and addressing security vulnerabilities in systems and their corresponding software. Vulnerability management or vulnerability response is critical to prioritizing cyber threats to your enterprise. 

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What is ServiceNow Vulnerability Response?

ServiceNow Vulnerability Response imports and automatically groups vulnerable items according to rules, expediting the vulnerability remediation process. Vulnerability data is derived from both internal and external sources, such as the National Vulnerability Database (NVD). With the application, organizations can create change requests and security incidents using vulnerability groups to remediate issues and mitigate risk. Vulnerability Response provides a comprehensive view of all vulnerabilities affecting a chosen asset or service through integration with ServiceNow CMDB.

Benefits Of Vulnerability Response

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Get a centralized

and real-time visibility of exposure with a unified reporting dashboard


confidently, and accurately to critical vulnerabilities

Empower your

with seamless workflows that ensure consistent and repeatable processes

Vulnerability Response
Threat Intelligence

Threat Intelligence

Threat intelligence, also known as cyber threat intelligence, is a security team’s evidence-based knowledge of cyber threats and threat actors to its organization. Sources for cyber intelligence include open-source intelligence, social media intelligence, human intelligence, or technical intelligence.

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What is ServiceNow Threat Intelligence?

ServiceNow Threat Intelligence enables users to find indicators of compromise (IoC) and enrich security incidents with threat intelligence data. The application allows users to access and provide points of reference for an organization’s Structured Threat Information Expression (STIX™) data. STIX is a language for describing cyber threat information in a standardized and structured manner. Using STIX data, threat professionals can use shared cyber threat information to isolate and address threats.

Benefits of Threat Intelligence

associate IoCs

to observables that have been previously identified by your company and other sources

Import IoCs in
STIX™ formats

from TAXII™ servers or using API-based ingestion.

Analyze threats to your organization

posed by targeted campaigns or state actors using Security Case Management

Performance Analytics

Performance Analytics for Security Operations 

Performance Analytics can offer enterprises detailed insights into company success, shortfalls, and value. Using business data, performance analytics measures key performance indicators (KPIs) to track the progress and results of a job function over time. With this information, businesses can make informed decisions to work toward achieving key objectives and goals.

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What is ServiceNow Performance Analytics for Security Operations?

ServiceNow Performance Analytics for SecOps is an easy-to-use, integrated application designed for reporting and analyzing security operations performance and effectiveness. The application provides instant insight into current data as well as trends over time with responsive and interactive dashboards. With over sixty predefined, best-practice KPIs and OOB dashboards for security operations processes, the application is an incredible resource for SecOps teams.

Benefits Of Performance Analytics for Security Operations

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Monitor current and prior SecOps performance

 to identify areas for improvement and detect service bottlenecks before they occur

Drive automation
and self-service

 to easily pinpoint areas to improve response times, increase efficiency, and reduce risk

Make data-driven decisions to protect your organization

and take action on KPIs using Analytics Hub, time charts, forecasts, breakdowns, and dashboards.

Implementation Services for ServiceNow Security Operations

It’s time to unite your IT Security and IT Operations teams. Leverage the power of ServiceNow SecOps to overcome threats and vulnerabilities securely and more efficiently.  


Whether you’re already using ServiceNow or are looking to migrate to a cloud-based solution, GlideFast Consulting will maximize the full potential of your ServiceNow SecOps implementation with tailored solutions and process expertise. As an Elite ServiceNow Partner, GlideFast Consulting helps businesses leverage the full value of their ServiceNow investments. 

Partner with our team of experts to modernize your SecOps solutions, intelligently mitigate risk, and launch a secure digital transformation. Our developers and architects have unique perspectives and skillsets when it comes to implementing, integrating, and managing a ServiceNow Security Operations solution that will transform your organization. 

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