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ServiceNow guides, checklists, case studies, and video content.



UX Design

The GlideFast Designed Experience

Take your ServiceNow portal to the next level with the ultimate goal of transforming your portal into an invaluable resource for your users.

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APM Guide

Manage ServiceNow Applications

Learn how to implement APM and help maximize the value of your business applications.


Tribal Nations

Improving IT Operations

Discover solutions that are helping Tribal Nations adapt to the ever-changing technological needs around them.


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Tokyo Release

Upgrade Checklist

A free checklist to ensure a seamless upgrade to the ServiceNow Tokyo release.

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San Diego Release

Upgrade Checklist

A free checklist to ensure a seamless upgrade to the ServiceNow San Diego release.

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6 Steps to the Cloud

ServiceNow + Microsoft Azue Checklist

A checklist that provides six steps you should follow when preparing to convert to cloud hosting.

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Case Studies

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ServiceNow Customer Service Management Implementation

IT Service Management Company

Discover how our team streamlined processes and implemented configurations using ServiceNow CSM for a large IT Service Management Company.

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ServiceNow HAM Pro and SAM Pro Implementation

Large Financial Bank

Learn how we improved the customer's ITAM processes by implementing ServiceNow Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).

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CSM Implementation & Personalized Portals

Large Telecommunications Company

Discover how we implemented CSM and created two custom portals for employees and customers.

Content from our Experts

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What is ServiceNow?

A Platform Overview

Michael Lombardo, CEO of GlideFast Consulting, explains what ServiceNow is. This video will help you understand the ServiceNow platform.

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Let's talk about the Now

Open discussions on ServiceNow 

Check out GlideChat, where we give you the rundown of all things ServiceNow. Learn how the platform can improve your business processes and add value to your organization.


Zoom & ServiceNow

Integrating Both Apps Together

GlideFast designed a ServiceNow integration where you can create a Zoom meeting with the caller on any incident or case and the invite will be sent out automatically.

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