Resources

Guides, checklists, and case studies.

Guides and Whitepapers

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APM Guide

Manage ServiceNow Applications

Learn how to implement APM and help maximize the value of your business applications.

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Service Portal

Prepare for an Implementation

Learn the benefits of a custom portal and how you can prepare for a Service Portal implementation.

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Tribal Nations

Improving IT Operations

Discover solutions that are helping Tribal Nations adapt to the ever-changing technological needs around them.

Checklists

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San Diego Release

Upgrade Checklist

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A free checklist to ensure a seamless upgrade to the ServiceNow San Diego release.

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6 Steps to the Cloud

ServiceNow + Microsoft Azue Checklist

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A checklist that provides six steps you should follow when preparing to convert to cloud hosting.

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Discovery

Deploy A Secure Implementation

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Follow the steps in our free guide to deploy and manage Discovery effectively from day one.

Case Studies

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Custom CSM Implementation

Educational Operations

Learn how we designed and built an automated system to help students self-navigate.

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Enabling a Remote Workforce

Government Agency

Discover GlideFast helped a government agency go remote with ServiceNow CMDB.

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IT Solutions for Disaster Relief

State of Tennessee DHS

Learn how this custom application helps the Department of Human Services provide financial assistance to those affected by recent disasters.

YouTube

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What is ServiceNow?

A Platform Overview

Michael Lombardo, CEO of GlideFast Consulting, explains what ServiceNow is. This video will help you understand the ServiceNow platform.

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Let's talk about the Now

Open discussions on ServiceNow 

Check out GlideChat, where we give you the rundown of all things ServiceNow. Learn how the platform can improve your business processes and add value to your organization.

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Zoom & ServiceNow

Integrating Both Apps Together

GlideFast designed a ServiceNow integration where you can create a Zoom meeting with the caller on any incident or case and the invite will be sent out automatically.