Resources

Guides, checklists, and case studies.

Guides and Whitepapers

BCM Guide

Guide to Recovering from Crisis

Follow this guide in it in order to plan, exercise, and recover from disasters efficiently and effectively.

Custom Apps

Guide to Building Apps in ServiceNow

Follow this guide in it in order to build and integrate your own custom applications.

ServiceNow

Business Automation Blueprint

Follow our step-by-step plan to navigate your journey to the cloud.

Checklists

SAM Pro

View more

Implementation Checklist

Prepare for your ServiceNow Software Asset Management Implementation

Orlando

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Upgrade Checklist

A free checklist to ensure a seamless ServiceNow upgrade to ServiceNow Orlando.

ServiceNow

View more

Implementations Checklist

A free checklist to ensure a seamless ServiceNow implementation process.

Case Studies

Service Portal Solution

Life Time Fitness

Discover how we were able to increase knowledge base views and user adoption by 70% and create a 90% approval rating across the company’s 40,000 employees. 

Simplifying Workflows

Financial Services Company

Discover how Security Orchestration, Automation, and Reporting tools simplify workflows, automate tasks, and provide management with desired metrics.

State of Delaware

Streamlining Citizen Processes

Learn how we helped implement a fast solution to the problems the DOL was facing in order to simplify and streamline communication and response processes with citizens.

YouTube

What is ServiceNow?

A Platform Overview

Michael Lombardo, CEO of GlideFast Consulting, explains what ServiceNow is. This video will help you understand the ServiceNow platform.

Change Management

A ServiceNow Demo

Discover systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.

Zoom & ServiceNow

Integrating Both Apps Together

GlideFast designed a ServiceNow integration where you can create a Zoom meeting with the caller on any incident or case and the invite will be sent out automatically.

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