Resources

Guides, checklists, and case studies.

Guides and Whitepapers

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8 Steps

To Get To Go Live

Take control of your IT assets, infrastructure, and spend with this step-by-step ITAM guide.

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BCM Guide

Guide to Recovering from Crisis

Follow this guide in order to plan, exercise, and recover from disasters efficiently and effectively.

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Custom Apps

Guide to Building Apps in ServiceNow

Follow this guide in order to build and integrate your own custom applications.

Checklists

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ServiceNow

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Quebec Upgrade Checklist

A free checklist to ensure a seamless upgrade to the ServiceNow Quebec release.

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SAM Checklist

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Implementation Checklist

Prepare for your ServiceNow Software Asset Management Implementation

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Discovery

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Deploy A Secure Implementation

Follow the steps in our free guide to deploy and manage Discovery effectively from day one.

Case Studies

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Geisinger

ITSM + ITOM Solutions

Discover how we helped Geisinger modernize their internal processes by utilizing ServiceNow ITSM and ITOM.

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SAM Pro Implementation

Energy Midstream Service Provider

Discover how we saved an energy midstream service provider $200,000 by implementing a custom ServiceNow SAMPro implementation.

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ServiceNow Search & Transfer

NewYork–Presbyterian Hospital

Discover how we provided a solution that would effectively manage Incident records across three healthcare institutions while improving the end-user experience.

YouTube

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What is ServiceNow?

A Platform Overview

Michael Lombardo, CEO of GlideFast Consulting, explains what ServiceNow is. This video will help you understand the ServiceNow platform.

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Change Management

A ServiceNow Demo

Discover systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.

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Zoom & ServiceNow

Integrating Both Apps Together

GlideFast designed a ServiceNow integration where you can create a Zoom meeting with the caller on any incident or case and the invite will be sent out automatically.