Speaker: Michael Lombardo
In this week’s Share the Wealth video, Michael Lombardo, CEO of GlideFast Consulting, explains what ServiceNow is to help you understand the platform and what can be done with it.
What is ServiceNow?
ServiceNow is a platform in the cloud that has a framework and tools for you to build applications in. Prebuilt applications to support any process — IT, HR, Customer Service, Legal, Finance, and more. Every business process has repeatable steps. Employees and customers expect customer grade experiences.
At its core, ServiceNow is a task management platform with capabilities to be customized, configured, developed, and expanded into much more. The task management is in several business processes across any organization.
Why track this information and process in an application/database?
The benefits of using an application/database outweigh those of previous outdated methods of tracking information with pen and paper or email. Pros of the application space include faster service, automation, triage, escalation, process standardization, workflow, mobile/catalog. ServiceNow is a leader in this space that is able to provide easy, intuitive, faster solutions to users.
Why are so many companies using ServiceNow?
ServiceNow is constantly innovating their platform and rolling out new applications. Forbes rated ServiceNow the #1 Most Innovative Company in the World, above organizations like Tesla, Amazon, and Facebook.
ServiceNow is a single source of record in the “cloud.” Previously, business departments used separate applications to track data, leaving room for communication error. With ServiceNow, everything is on one platform. Another benefit of ServiceNow is the speed of development and deployment. We are able to roll out new applications and support new business processes immediately.
What can you do to learn more about ServiceNow?
Before jumping into the technical aspect, become a user.
Focus on learning how to use the application first — navigation, incident creation, etc.
Get your own instance — Developer.Servicenow.com
Watch videos on our YouTube channel to develop your knowledge — ServiceNow and ITIL
Interested in working with experts like Michael?
Reach out to us here. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.