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Share the Wealth: What is ServiceNow?

Updated: Feb 1, 2021

In this week’s Share the Wealth video, Michael Lombardo, CEO of GlideFast Consulting, explains what ServiceNow is to help you understand the platform and what can be done with it.

What is ServiceNow?

At its core, ServiceNow is a task management platform with capabilities to be customized, configured, developed, and expanded into much more. Organizations started using and are currently using Servicenow mainly for task management. This task management is not in one process but in several business processes across any organization.

ServiceNow is a platform in the cloud that has a framework and tools for you to build applications in. Prebuilt applications exist to support any process — IT, HR, Customer Service, Legal, Finance, and more. Users also have the ability to build their own applications to support their own business processes. Every business process has repeatable steps. Employees and customers expect consumer grade experiences.

Why track this information and process in an application/database?

Using outdated methods of tracking information, such as pen and paper or email, give way to slow speed, stale data, and lack of automation, reporting, and procedure. Leveraging an application/database provides the following benefits: faster service, automation, triage, escalation, process standardization, workflow, tracking ability, and mobile/catalog. ServiceNow is a leader in this space that is able to provide easy, intuitive, faster solutions to users.

Why are so many companies using ServiceNow?

ServiceNow is constantly innovating their platform and rolling out new applications. Forbes rated ServiceNow the #1 Most Innovative Company in the World, above organizations like Amazon, Facebook, and Tesla.

Previously, business departments used separate applications to track data, leaving room for communication error. ServiceNow is a single source of record in the cloud where everything is easily accessible on one platform. Another benefit of ServiceNow is the speed of development and deployment. Users are able to roll out new applications and support new business processes immediately.

What can you do to learn more about ServiceNow?

Before jumping into the technical aspect, become a user:

  • Focus on learning how to use the application first — navigation, incident creation, etc.

  • Get your own instance —

  • Watch videos on our YouTube channel to develop your knowledge — ServiceNow and ITIL


Interested in working with experts like Michael? Reach out to our team. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.

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