Updated: Nov 9, 2022
In this week’s Share the Wealth video, Josh Brostoff of GlideFast Consulting gives an overview of the ServiceNow Mobile Agent app, part of the Madrid release.
What is the ServiceNow Mobile Agent?
The ServiceNow Agent enables the user to update records, coordinate with coworkers, track users’ locations, and work without an internet connection from your mobile device. The application is available for Apple iOS or Android from the iTunes Store or Google Play store.
This ServiceNow Agent changes the way people are able to do their work and is specifically advantageous for Field Service Management and PPM. Using Offline Mode, work is able to be performed offline from a mobile device and is uploaded to the cloud once the user reconnects to the server. Mobile experiences can be built for not only end-users but also for ITIL and other workers involved.
Out of the Box
Within the Mobile Agent, there are two ServiceNow applications that are Out of the Box: Field Service Mobile and ITSM.
Field Service Mobile permits service agents and dispatchers to execute work order tasks, manage assets, and close work order tasks on their device — online or offline.
ITSM permits users to access work assigned to your group, create incidences, add comments/work notes/photos/attachments from mobile, and approve/change requests. The app is focused more on configuration with minimal coding needed to perform functions.
Customize and Configure
The ServiceNow Mobile Agent also gives you the ability to customize and configure the way you want. Configurable features include: applications, folders, icons, data items, screen layouts, list swipe function, action buttons, related lists, offline mode properties, UI Policies, and push notifications.
Interested in working with experts like Josh? Reach out to our team. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.