Share the Wealth: Human Resources (HR) in ServiceNow

Updated: Apr 22

Speakers: David Self, Todd Brady

In this week’s Share the Wealth video, David Self and Todd Brady of GlideFast give an overview and demonstration of HR in ServiceNow.

HR Case and Knowledge

HR Case and Knowledge is an overview of HR hierarchy and overall framework in ServiceNow including CEO, Topic Categories, Topic Details, and HR Services.

Human Resources Service Delivery (HRSD) covers Plugins, Guided Setup, HR Admin, HR Profiles / sys_user, COE/TC/TD/HR Services, Cases, Knowledge, and HR Integrations (Workday). Human Resources Scoped Apps: Core is the main scoped application in ServiceNow. In some versions of ServiceNow, there are two versions of the scoped app. Be sure to install the version with the following ID: com.sn_hr_core. David Self goes into ServiceNow to explore the additional key features.

Document Management

Documents and e-signatures are important in the HR space. The demonstration will show how you can create templates and pass data from forms into documents, store them and send them when needed.

Employee Service Center (ESC)

The Employee Service Center (ESC) is another term for the Human Resource Portal. The newest version was released in Madrid.

The portal includes My Requests, To-dos, multiple knowledge bases, multiple catalogs, and targeted content by using content delivery. The demonstration will explore the unique configurations that make up the portal used with HR Services.

Interested in working with experts like David and Todd?

Reach out to us here. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.

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