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Share the Wealth: COE Security Policies in ServiceNow Orlando Feature

Speaker: Vince Endahl

In this week’s Share the Wealth video, Vince Endahl of GlideFast Consulting gives a demonstration on Center of Excellence (COE) Security Policies by ServiceNow in the Human Resources (HR) release for Orlando.


A Background on COE Security Policies

HR services are grouped under one of the HR Centers of Excellence (COEs). Prior to the Orlando release, any user who had the case reader and case writer roles within HR were able to see any cases within COEs. Implementations in the past have run into issues when additional security measures are needed to put around certain cases, such as employee relations. This demonstration walks through how to apply that additional security layer around employee relation cases within HR.


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