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ServiceNow Rome Upgrade Checklist

December 8, 2021

The Rome Release

In March and September of each year, ServiceNow unveils their latest release, named after a global city. In September 2022, ServiceNow users can begin upgrading to the Rome release.

ServiceNow supports only the current release (Rome) and the one prior (Quebec) for technical support.

While each release comes with an extensive list of product upgrades and new features, the most notable new additions to the Rome release are the Industry Solutions that ServiceNow has created.

Upgrade Best Practices

To ensure a safe and successful upgrade, be sure to read the Rome release notes, develop upgrade plans, and test the upgrade in a sandbox or in your test instance before applying the upgrade to your production instance. The goal is to prevent any disruptions to active development within your instance while simultaneously testing the new release and features.

There are a few additional steps that our certified and expert consultants recommend for every upgrade. Our checklist shares the general steps you should follow before upgrading to the Rome release of the Now Platform.

What’s New in the Rome Release?

The Now Platform® Rome release adds more capabilities to deliver cross-enterprise digital workflows, enabling organizations to thrive in the new world of hybrid work.

The Rome release helps our customers:

  • Create compelling employee experiences — Guide employees through the moments that matter with the Employee Center and Employee Journey Management, which includes Lifecycle Events, Journey Accelerator, and more.

  • Deliver AI-powered service operations — Identify opportunities to automate with Automation Discovery and keep people productive by helping to predict and resolve problems more quickly with AIOps enhancements.

  • Solve customer problems more quickly — Direct against the most critical tasks in the new focused layout for Customer Service Playbooks.

  • Create and configure mobile apps — Enable developers of any skill level to create engaging experiences with the Mobile App Builder.

GlideFast’s Most Notable Feature Picks

App Engine

  • App Engine Studio enhancements: Scale low-code adoption, and set up successful citizen developer programs with brand-new collaboration, governance, and foundational features.

  • Mobile App Builder: Enable developers to build and configure mobile apps with deep functionality and guided experiences in a single intuitive interface.

  • Flow Designer error handling: Help improve uptime by proactively remediating flow errors.

Governance, Risk, and Compliance

  • Use case and role-based workspaces: New workspaces provide 360-degree visibility by role. Perform day-to-day activities more easily with issues, tasks, and quick links all in one workspace.

  • Privacy Management: Manage privacy risk and compliance in real time. Centrally maintain regulations, discover where sensitive data is stored, and continuously monitor for compliance. Drive smart automation, and make informed decisions to build trust.

  • Business Continuity Management enhancements: Plan, exercise, and recover from business disruptions. Crisis maps allow you to track disaster events around the world. Send communications before, during, and after crisis events with the Crisis Management integration with Everbridge.

To learn more download our Rome Release Checklist


About GlideFast Consulting

GlideFast is a ServiceNow Elite Partner and professional services firm that provides tailored solutions and professional services for ServiceNow implementations, integrations, managed support services, application development, and training. Reach out to our team here.

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