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My ServiceNow Story: Travis Castleman, Technical Consultant and Architect

The team at GlideFast Consulting is full of passionate, skilled, and enthusiastic developers and architects. If there is one thing that we all have in common, it is our love for the ServiceNow platform and community. “My ServiceNow Story” is a blog series that will give you an inside look of the work and lives of the consultants at GlideFast Consulting and how they started and built their careers in the industry. Our consultants will share their stories with you and will lead you down the path that brought them to where they are today.

This ServiceNow Story features Travis Castleman, GlideFast Technical Consultant and Architect, based out of Richmond, VA.


How were you first introduced to ServiceNow? What was your first job using the platform?

I was headed down the path of being a .NET Web Developer as that was my first job out of college. Then I started looking for something in that area, until a local recruiter told me about a small company here in Richmond, VA. I was introduced to Techport 13 and ServiceNow back in 2011. While handling small tasks in the base applications back then my major task was to build a custom application for a bank based in the southern United States to handle their consumer and commercial loan process. With a lengthy workflow, many different moving parts, many different teams to process different loan types, and government regulations, that project was one that lasted multiple years.

What other jobs have you had working with ServiceNow?

  • Content Management System and now the Service Portal

  • Integrating assessments to be used as employee reviews with portal and platform views

  • Finding solutions that were easily maintained in the future but OOB ServiceNow functionality didn't have

  • Diving into Agent Workspace

  • Integrating outside applications and building process flows to handle what was needed

What are your primary ServiceNow skills?

  • Base Applications

  • Service Portal

  • Custom Applications

  • Agent Workspace

  • GRC/Risk

  • PPM

  • A little bit of everything else over the years

What are your plans for the future in your career and in the ServiceNow industry?

I want to keep learning in multiple areas so I can continue to be a Swiss Army knife so to speak and most importantly make the people I consult for and work with happy. I know if I do that then the career progression will happen on its own.


Interested in working with the experts like Travis on the GlideFast Consulting team? Reach out to our team here. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.

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