Updated: Mar 13
By: Lauren Jankowski | Marketing Specialist
The team at GlideFast Consulting is full of passionate, skilled, and enthusiastic developers and architects. If there is one thing that we all have in common is our love for the ServiceNow platform and community. “My ServiceNow Story” is a blog series that will give you an inside look of the work and lives of the consultants at GlideFast Consulting and how they started and built their careers in the industry. Our consultants will share their stories with you and will lead you down the path that brought them to where they are today.
This ServiceNow Story features Top Tanti, a Senior ServiceNow Architect at GlideFast Consulting.
Top is based in Gilbert, Arizona where he works with a variety of our clients such as the State of Tennessee, The British Columbia Government, Deloitte, and many more. In addition to being a Senior ServiceNow Architect, Top is a team leader at GlideFast Consulting. He works heavily in Customer Service Management (CSM) and aside from the common ITSM applications, Top is interested in Discovery, Service Mapping, HR and Security Operations – hoping to soon implement these skills into upcoming projects.
Let’s kick it over to Top so he can tell you more about how he started working in the ServiceNow industry.
How were you first introduced to ServiceNow? What was your first job using the platform?
Top: I first learned of ServiceNow when I was an intern at Salt River Project (SRP) in Phoenix, AZ. I only used ServiceNow for submitting time cards at that time. A couple years later I managed to get hired on as a CMDB Analyst (without any knowledge of what a CMDB is).
This position quickly turned into a ServiceNow Admin/Developer role although I had absolutely no experience from that side of ServiceNow. I ended up learning Discovery, CMDB and all of the ITSM applications from the ground up using ServiceNow Docs, Community, YouTube, etc.
I joined GlideFast about two years after working as a ServiceNow Developer at SRP and have been here since (with no intention of leaving). Since I've been here, I've worked on some amazing projects with great clients like NASA, State of Tennessee, The British Columbia Government, Deloitte, and many more.
What are your main ServiceNow skills?
Top: I've been working heavily in Customer Service Management (CSM) for the past year now with a handful of implementations under my belt. Aside from the common ITSM applications, I'm interested in Discovery, Service Mapping, HR and Security Operations although I haven't had a chance to implement these within a project.
What are your plans for the future in your career and in the ServiceNow industry?
Top: I plan to stay right where I am and ride to the top with GlideFast Consulting. I love everything that I do here and the people I work with. My focus within ServiceNow is to continue expanding my skill set on new features and functionality with an emphasis on Customer Service Management (CSM).
But after all is said and done, I want to be in a beachfront home, running a small restaurant, and disconnected from the internet.
Interested in working with experts like Top on the GlideFast Consulting team?
Reach out to us here. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.