• Colleen Kelly

My ServiceNow Story: Sarah Toulson, Technical Consultant

The team at GlideFast Consulting is full of passionate, skilled, and enthusiastic developers and architects. If there is one thing that we all have in common, it is our love for the ServiceNow platform and community. “My ServiceNow Story” is a blog series that will give you an inside look of the work and lives of the consultants at GlideFast Consulting and how they started and built their careers in the industry. Our consultants will share their stories with you and will lead you down the path that brought them to where they are today.


This ServiceNow Story features Sarah Toulson, a Technical Consultant based near Raleigh, North Carolina.


How were you first introduced to ServiceNow? What was your first job using the platform?


I was first introduced to ServiceNow looking over the shoulder of my husband, who has been a leading developer and architect on the platform for nine years. My primary skills are in UI/UX design on other web platforms, such as Squarespace and Wordpress. I learned how to implement on Service Portal and came to work for GlideFast.


What other jobs have you had working with ServiceNow?


While GlideFast is the only place I've implemented on the ServiceNow platform, my career has taken me to a number of places that have helped me get to where I am now.

  • My background is actually in state and local government administration. Before diving into graphic design full-time, I was the Deputy City Clerk for the town we lived in. It was a great place to get a sense of the inner workings of our local communities and has done much to help me understand the needs of our state and local clients.

  • I've worked as staff on a congressional campaign.

  • For years, I've been a freelance graphic designer and web developer. I've made everything from wedding invitations to full websites. This was great preparation for working as a consultant.


What are your primary ServiceNow skills?


Certifications: CSA, Service Portal


Interests: Design, UX, user adoption techniques, CSS. I love keeping up with design trends and trying to incorporate them into our portal portfolio. I really enjoy working with a client to figure out what their users need and bring those solutions to life.


What are your plans for the future in your career and in the ServiceNow industry?


I want to continue to expand my blog. I enjoy teaching others about UX and design principles and how to apply them to the ServiceNow platform. I'm looking forward to mastering the new UX framework and hope to be able to speak at Knowledge on these topics soon. Seeing one of my portal designs up on the stage at Knowledge... That would be cool.

Interested in working with the experts like Sarah on the GlideFast Consulting team? Reach out to our team. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.

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