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My ServiceNow Story: Raghu Jamadagni, Practice Director

The team at GlideFast Consulting is full of passionate, skilled, and enthusiastic developers and architects. If there is one thing that we all have in common, it is our love for the ServiceNow platform and community. “My ServiceNow Story” is a blog series that will give you an inside look at the work and lives of the consultants at GlideFast Consulting and how they started and built their careers in the industry. Our consultants will share their stories with you and will lead you down the path that brought them to where they are today.

This ServiceNow Story features Raghu Jamadagni, Practice Director currently living in Bangalore, India.


How were you first introduced to ServiceNow? What was your first job using the platform?

I was first introduced to the GREAT ServiceNow Platform back in 2008 by then my Manager Michael Yee (now Chief Solutions Officer at GlideFast). We both worked together to migrate our IT Service Management offering from Tech Excel to ServiceNow.

What other jobs have you had working with ServiceNow?

1. General Platform Administrations

2. ITSM Implementations (IM, MIM, KM, Request Management in Service Operations, and CM and Release Management in Service Transition)

3. ITOMs (Event Monitoring integrations)


5. P&A Implementation's

6. Reports and Dashboards

7. CSM Implementation

What are your primary ServiceNow skills?

ITSM, ITOM, P&A. (CSA, CAD). Interested in GRC and AI

What are your plans for the future in your career and in the ServiceNow industry?

Need to crack GRC Certifications and work on many many integrations to simplify the businesses. Sales and Training are other areas of interest in the ServiceNow industry.


Interested in working with the experts like Raghu on the GlideFast Consulting team? Reach out to our team here. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.

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