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My ServiceNow Story: Lauren Toomey, Technical Consultant

The team at GlideFast Consulting is full of passionate, skilled, and enthusiastic developers and architects. If there is one thing that we all have in common, it is our love for the ServiceNow platform and community. “My ServiceNow Story” is a blog series that will give you an inside look of the work and lives of the consultants at GlideFast Consulting and how they started and built their careers in the industry. Our consultants will share their stories with you and will lead you down the path that brought them to where they are today.

This ServiceNow Story features Lauren Toomey, Technical Consultant, based out of Long Beach, MS.


How were you first introduced to ServiceNow? What was your first job using the platform?

In college, I had an internship with a government agency that was utilizing ServiceNow for all of its internal processes, so I had some initial experience as an end-user. At the time, I thought it was just another one of those government platforms! Funny enough, about a year later, I was introduced to the platform again in a design class and thought it sounded familiar. Thankfully, I was led down the path of Service Portal, which is the perfect path to combine my design and technical skills.

What other jobs have you had working with ServiceNow?

Listed above, as an intern where I was converting a paper process to be completed on ServiceNow and then with GlideFast Consulting.

What are your primary ServiceNow skills?

My specialties with the NOW Platform are with the following applications: CSA, ITSM, HR, CSM, and Service Portal.

What are your plans for the future in your career and in the ServiceNow industry?

I would like to expand my design skills and types of clients I design portals for, as well as expanding my technical skillset to building more complex custom solutions for each client.


Interested in working with the experts like Lauren on the GlideFast Consulting team? Reach out to our team here. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.

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