• Colleen Kelly

My ServiceNow Story: David Arbour, Service Delivery Manager

The team at GlideFast Consulting is full of passionate, skilled, and enthusiastic developers and architects. If there is one thing that we all have in common, it is our love for the ServiceNow platform and community. “My ServiceNow Story” is a blog series that will give you an inside look of the work and lives of the consultants at GlideFast Consulting and how they started and built their careers in the industry. Our consultants will share their stories with you and will lead you down the path that brought them to where they are today.


This ServiceNow Story features David Arbour, a Service Delivery Manager based out of Madisonville, LA.

How were you first introduced to ServiceNow? What was your first job using the platform?


I was introduced to ServiceNow completely by chance. Back in 2015, a former colleague of mine reached out to tell me he was working with a new platform named ServiceNow, and he wondered if I would be interested in joining his team as a developer. At the time, I knew nothing about ServiceNow, but I ultimately decided to take a chance and accept the offer. In hindsight, deciding to develop in ServiceNow was the most important professional decision I ever made. I quickly fell in love with the platform and the rest is history.


What other jobs have you had working with ServiceNow?


I've worked with ServiceNow both as a customer and as a consultant in the following roles:

  • ServiceNow Developer at a large health insurance company

  • ServiceNow Developer at a large Federal IT consulting company

  • ServiceNow Senior Developer at a small ServiceNow consulting company

  • ServiceNow Senior Architect and Service Delivery Manager at GlideFast Consulting


What are your primary ServiceNow skills?


I'm sort of a jack of all trades when it comes to ServiceNow in that my skills are not limited to just a few areas of the platform. Listing actual skills and experience here would take a while, but I do have quite a few certifications and accreditations to mention:

  • ITIL Foundations v4

  • ServiceNow Certified System Administrator

  • ServiceNow Certified Application Developer

  • ServiceNow Certified Implementation Specialist - Discovery

  • ServiceNow Certified Implementation Specialist - Event Management

  • ServiceNow Certified Implementation Specialist - IT Service Management

  • ServiceNow Certified Implementation Specialist - Security Incident Response

  • ServiceNow Certified Implementation Specialist - Service Mapping

  • ServiceNow Certified Implementation Specialist - Software Asset Management

  • ServiceNow Pre-sales Accreditation

  • ServiceNow Sales Accreditation


What are your plans for the future in your career and in the ServiceNow industry?


I absolutely love working with the team at GlideFast Consulting, so I'll likely stay where I'm at for quite some time. That being the case, I would like to continue growing as a mentor and leader at GlideFast. I really enjoy being able to pass down my knowledge and experience to a larger team of developers and architects.

Interested in working with the experts like David on the GlideFast Consulting team? Reach out to our team here. We would love to learn more about your ServiceNow challenges and how we can help your organization build better solutions.

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