Updated: Jan 12
October 14, 2021
When adopting a new solution, many organizations quickly realize that
they won’t get the full value they expect from ServiceNow (or any new
technology) if they don’t help their employees prepare for the change.
Organizational Change Management (OCM) is a crucial part of
transforming how work gets done. This framework is the key to
managing enterprise transformations, minimizing disruption, and
addressing resistance to the changes.
OCM strategies gain support for organizational change by communicating why the change is happening, how it will impact employees’ work, and what is being done to ease the transition.
What is Organizational Change Management?
Organizational Change Management is a leadership discipline. Change
Management ensures that people who are affected by changes are
considered and equipped for future success.
It is a beneficial framework for managing the effect of new business
processes, changes in organizational structure, or cultural changes
within an enterprise.
To put it simply, OCM addresses the human-side of change management.
The goal of OCM is to increase the speed of adoption, proficiency, gain
ultimate utilization, so people succeed in the new environment. Developing
and implementing plans to equip people for future success will also ensure
the business realizes their return on investment.
OCM methodology must address everyone who is impacted, including
employees, customers, and the marketplace.
The Basics of Change Management
Projects often focus only on what is visible, such as the requirements,
technology, systems, and architecture. Other visible factors include the
timeline, charter, scope, and budget.
Addressing what lies beneath the surface is important for establishing a
successful baseline of change management. These factors include the people,
business processes, past change perceptions, and people change risk.
Below is a roadmap for ensuring successful change management.
Identify the Change
Prepare the Change
Plan the Change
Implement the Change
Begin activating OCM strategies as they are developed and integrate with project management triggers and milestones. Below is an example of a timeline for how the OCM process could be implemented. When GlideFast OCM partners with your project team, we tailor plans that are efficient and effective to match your specific needs.
About GlideFast Consulting
GlideFast is a ServiceNow Elite Partner and professional services firm that provides tailored solutions and professional services for ServiceNow implementations, integrations, managed support services, application development, and training. Reach out to our team here.