How to Successfully Leverage Organizational Change Management

Updated: Jan 12

October 14, 2021



When adopting a new solution, many organizations quickly realize that

they won’t get the full value they expect from ServiceNow (or any new

technology) if they don’t help their employees prepare for the change.

Organizational Change Management (OCM) is a crucial part of

transforming how work gets done. This framework is the key to

managing enterprise transformations, minimizing disruption, and

addressing resistance to the changes.


OCM strategies gain support for organizational change by communicating why the change is happening, how it will impact employees’ work, and what is being done to ease the transition.

What is Organizational Change Management?

Organizational Change Management is a leadership discipline. Change

Management ensures that people who are affected by changes are

considered and equipped for future success.

It is a beneficial framework for managing the effect of new business

processes, changes in organizational structure, or cultural changes

within an enterprise.

To put it simply, OCM addresses the human-side of change management.

The goal of OCM is to increase the speed of adoption, proficiency, gain

ultimate utilization, so people succeed in the new environment. Developing

and implementing plans to equip people for future success will also ensure

the business realizes their return on investment.

OCM methodology must address everyone who is impacted, including

employees, customers, and the marketplace.


The Basics of Change Management

Projects often focus only on what is visible, such as the requirements,

technology, systems, and architecture. Other visible factors include the

timeline, charter, scope, and budget.


Addressing what lies beneath the surface is important for establishing a

successful baseline of change management. These factors include the people,

business processes, past change perceptions, and people change risk.


Below is a roadmap for ensuring successful change management.


  1. Identify the Change

  2. Prepare the Change

  3. Plan the Change

  4. Implement the Change

  5. Sustain Performance


OCM Activation

Begin activating OCM strategies as they are developed and integrate with project management triggers and milestones. Below is an example of a timeline for how the OCM process could be implemented. When GlideFast OCM partners with your project team, we tailor plans that are efficient and effective to match your specific needs.


To learn more about OCM download our guide

 

About GlideFast Consulting

GlideFast is a ServiceNow Elite Partner and professional services firm that provides tailored solutions and professional services for ServiceNow implementations, integrations, managed support services, application development, and training. Reach out to our team here.

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