How to Move Updates Between Update Sets in ServiceNow

With Laurence Tindall



In this article, we are going to show you how to move system updates from one update set to another. As a ServiceNow system administrator or developer, making changes within the default global update set, and not the updates that you're actually supposed to be working in, is a common mistake you can make. The good news is: if you've made changes within the default global update set and you wish to move them to the correct update set, you can easily do this with a few clicks. In today's demo, we are going to make some changes to the system and then show how to move those changes to another update set.


Before we get started, click on the system settings gear icon and in the Developer tab, enable the show application picker in header and show update set picker in header. Enabling these two options displays the update set and application you're working in. This is super helpful as a developer as this enables you to see the update set you're working in; we're currently working in the default global update set. Let's make a change to the system so we can create some updates. For this example, we are going to head to the incident form and add a new string field called demo field (reference video at 1:33). Now that this new field is created, let's head over to the local update sets module, located under the system update sets application.


Creating and Moving Updates

Before we search for the updates made, let's create an update set to move the recently made updates into. We will click on the new button. In the name field, let's call the update set new field on the incident form. Now click on the submit button to create this update set. The newly created update set is available in the list view. The next step is to move the updates that we made on the incident form from the default global update set to the new update set. We will click on the default global update set and scroll down the form to the customer updates related list. This is where all of the updates are located. Right-click on the update set equals default condition and click on the open new window option. Now, we need to filter and select only the updates that we wish to move.


This step is fairly easy because we made the changes so we can filter out all the updates made by other people. Then you can look at the updates only made today. Now that the filter is applied, you can see all of the updates you applied to the incident form. To move these updates from the default global update set, simply highlight the cells in the update set column using shift down and change the value to the desired update set. For this example, we are going to enter new field on the incident form. We've now moved these updates from the default global update set to the correct update set. Now if we go into the new field on the incident form update set and scroll down to the customer updates related list, we can see all of the updates that we just moved.



That is all for today's tutorial on moving updates between update sets in ServiceNow.



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