How to Create an Asset Request in ServiceNow
Updated: Feb 16, 2022
February 9, 2022
In this article, I’m going to show you how an asset request is made in ServiceNow, and then we’ll go over the request form.
In this article you’ll learn:
How to make an asset request
What the process flow of an asset request looks like
In today’s example, I’m going to make a request for an Asus laptop.
Please note, asset requests are typically made by end-users through the service catalog. Most organizations will have a Service Portal setup that all employees can access and make requests for hardware assets from.
Creating a Request
The first thing you’ll want to do is open up ServiceNow, and in the application navigator type in “Requests”.
From here, click on the “Requests” module under the “Service Catalog” application. A list containing all out-of-the-box requests will now appear. Click on the “New” button.
You’ll now see the Service Catalog. Here in the Service Catalog, you can make requests from any of the categories displayed.
In today’s example, I’m going to click on “Hardware”, since I’m requesting a laptop.
On this page, you can see all of the hardware assets that are available to select from. I’m going to select the “Asus G Series Notebook”.
Please note, all of the information displayed here in the Service Catalog for this item can be edited in the related Hardware Model record, under the “Product Catalog” tab.
You’ll notice on the right-hand side of the screen, there is an “Order this item” widget. From this widget, you can see the price of the item, adjust the quantity you’re requesting, view the delivery time, and select either order the item now, or add it to your cart.
Adding items to your cart is good if you’re wanting to request several items within one request. In today’s example, I’m just going to click “Order Now” as the laptop is the only item I need.
You’ll now be redirected to this order status page.
On this page you can view:
When the order was placed
The request number
The estimated delivery date
The item requested
And the current stage of the request
As you can see, this particular request is already in the “Fulfillment” stage, and the “Waiting for Approval” stage has already been completed.
The reason why this request has already been approved is that the workflow automatically approves item requests that have a total cost of less than $1000. For requests that have a total cost greater than $1000, approval is required before moving to the “Fulfillment” stage.
Now, let’s take a look at the request record in the “Requests” module
On the request form, we have the following fields:
Field that stores the system generated request number.
This is the individual who the request is for.
This field displays the physical location of the individual who made the request.
This is the date in which the request should be completed by.
This field is used to display the total price of the request.
Notice that this field is read only as the value in this field is automatically generated by the system.
The date and time in which the request was opened.
Field that displays the name of the individual who opened the request.
This dropdown field displays if the request has been approved, not yet requested, requested, or rejected. This field is automatically controlled by the system, so when a request is approved or rejected, the value is automatically set.
The system automatically sets the state of the request. This field displays all of the possible states you could set for a request.
This field contains the following options:
This read only checkbox field indicates if the request has been sourced yet. Sourcing is when the items requested have either been added to a purchase order, or they’ve been added to a transfer order to have them transferred to a local stockroom.
This field is automatically checked by the system when the items associated with this request have been sourced.
From the request form, you can also click on the “Cancel Request” button if you wish to cancel this request.