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How to Change Your Company Logo in ServiceNow

With Laurence Tindall

In this article, you will learn how to update the logo that is displayed in the banner frame of your ServiceNow instance. This is a super easy update and only takes a few minutes. If you are new to ServiceNow then it's an essential update that you'll want to make to your company's logo. Please note, in order to perform this update, you'll need the admin role assigned to your user account.

Basic Configuration Module

The first thing you'll do is open up ServiceNow and type in basic configuration into the application navigator. You'll notice that we have two modules: basic configuration and basic configuration UI16. The first module, Basic Configuration, is used for updating the system configuration for users that are still using the UI15 user interface. Please note, user interface 15 is slightly outdated so we won't be

updating the banner image in this module. That being said, if users at your organization use UI15 and UI16, then you'll want to update the banner image on this page also.

Basic Configuration UI16 Module

The Basic Configuration UI 16 module allows you to configure system properties for the user interface we're currently in, which is the latest one. To update the banner image, simply click on the plus icon and select the image that you wish to upload. In our example, the GlideFast logo is now being displayed in the banner frame of my instance. We are happy with how it looks, so now we are going to click save.

Please note, when creating and uploading an image to use as a banner image in ServiceNow, it's best practice to use a PNG image that has a transparent background. This is best so that the theme color of your banner frame will be visible behind your company's logo, and it will look more visually pleasing to your users.

Did you find this How to Change Your Company Logo in ServiceNow article helpful? Are you ready to start your journey with ServiceNow? If you want to find out more information about GlideFast Consulting and our ServiceNow implementation services, you can reach out to us here.


About GlideFast Consulting

GlideFast is a ServiceNow Elite Partner and professional services firm that provides tailored solutions and professional services for ServiceNow implementations, integrations, managed support services, application development, and training. Reach out to our team here.

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