Performance Analytics (PA) Fundamentals

About Course:

During this two-day interactive training course, attendees will learn best practices for using and administering the premium ServiceNow Performance Analytics application.

A combination of course content and lab work helps attendees learn to:

  • Use Performance Analytics Visualizations including: Scorecards, Dashboards, Time Series, Targets, and Forecasts

  • Explore the Performance Analytics data structure

  • Manage Performance Analytics Roles

  • Generate Automated Indicators

  • Create Manual Indicators and populate Scoresheets

  • Build Formula Indicators

  • Construct Breakdowns, Elements Filters, and Bucket Groups

  • Set up Data Collector Jobs

  • Work with Dashboards and Widgets

Who should take this course?

This course is designed for ServiceNow administrators.


Attendees should have completed the ServiceNow System Administration course and have some experience with ServiceNow. Advanced experience is not necessary.

Inquire about this course.

Complete the form to be notified when we will be hosting this class next.

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