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Business Analyst

Business Analyst





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The Business Analyst for GlideFast Consulting will work closely with our Business Process Consultants to identify and manage our customers’ business requirements by developing agile stories to capture process and technical design to support the implementation of ServiceNow. As a trusted partner to these organizations, you will help drive refinement of requirements to ensure that business outcomes are met and exceeded.



* Documents processes, workflows, and stories during Process Consulting Workshops ensuring that requirements are understood and delivered to specification

* Leads the story grooming and writing process, collaborating with the project team to prioritize and document business and process requirements

* Supports the Business Process Consultant and Technical Architect in sprint planning.

* Supports management of the RIDAC and creates new stories during the Execution phase

* Supports or delivers OCM activities such as knowledge transfer, documentation, and training

* Engages stakeholders in proper, prompt, and frequent grooming of project documentation and artifacts via clear written and verbal communication

* Acts as a backup to the Business Process Consultant and Engagement Manager role when needed, facilitating scrum meetings, status reporting, and showbacks

* Collaborate and contribute to the organization to support continual improvement of customer delivery, best practice processes, collateral

* Guides clients on story and agile best practices


* Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologies

* Provides recommendations to resolve and address issues in team processes, artifacts, or methodologies

* Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support

* Contribute to centers of excellence development

* Keep up to date on all Delta releases

* Continue learning service delivery solutions, technologies and methodologies

* Complete client case studies, where applicable, and assist Marketing with customer content

* Demonstrate ability to juggle multiple complex projects or initiatives at one time

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* 1-2 years of experience in at least one ServiceNow module or application (ITOM, GRC, SecOps, or other additional products)

* 1-2 years of experience in Line of Business

* 1-2 years of Consulting experience (internal or external customers)

* 1-2 years of industry experience (telecomms, manufacturing, finance)

* Experience partnering with key stakeholders/executives

* 1 year of experience writing stories and grooming requirements


* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter

* Proven troubleshooting skills

* Continue learning service delivery solutions, technologies, and methodologies.

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project-related reports

* Skilled in documenting business requirements, user stories, and project collateral.

* Strong interpersonal skills with customer centric mindset


* N/A


* ITIL V3 or V4 Foundations Certification preferred

* Degree in Information Technology or related field; or equivalent experience

A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to

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