Principal Business Process Consultant

Principal Business Process Consultant 

* Must be a Senior BPC or SDM to apply * Application deadline Friday, November 3 at 5 ET * Open to US/Canada GlideFast employees * Resume required, Cover Letter strongly preferred with application

As a Principal Business Process Consultant with GlideFast Consulting, you are the “best of the best”. You thrive working with a vast range of organizations to direct and guide the customer in comprehensively understanding the ServiceNow Platform and lead strategic future-state process design for ServiceNow implementations. The Principal Consultant’s primary focus is to be the strategic partner and advisor to our customer that drives direction throughout the engagement and beyond. You will be essential in designing and communicating leading practice process solutions, drawing on your vast experience in ServiceNow and industry space to achieve the enterprise strategic goals of our customers.  

ESSENTIAL FUNCTIONS:

* Document, prioritize and support the overall delivery of the ServiceNow solution  * Support large scale enterprise level implementations, strategic enterprise improvements and business transformation engagements  * Collaborate with key sponsors and/or stakeholders to solicit and analyze requirements in a manner that enables development  * Prepare and lead process discovery workshops with customer sponsors and key stakeholders to identify and gather requirements  * Document, communicate and validate business, functional design, and process requirements throughout the customer engagement. * Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. * Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value. * Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes * Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value. * Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development. * Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features * Partners with technical resources to deliver workshops that capture  outlined requirements  * Handle multiple complex projects or initiatives across customers and the ServiceNow platform * Coach on the implementation methodology and advances the delivery model for industry practices

ADDITIONAL FUNCTIONS:

* Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologies * Provides recommendations to resolve and address issues in team processes, artifacts, or methodologies * Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support * Contribute to centers of excellence development * Keep up to date on all Delta releases * Continue learning service delivery solutions, technologies and methodologies * Complete client case studies, where applicable, and assist Marketing with customer content * Demonstrate ability to juggle multiple complex projects or initiatives at one time * Independently identifies resource and practice issues, and determines path-forward solutions

REQUIRED SKILLS/EXPERIENCE:

* 5+ years working with the ServiceNow platform with experience in at least three modules and conceptual understanding across the entire platform * 5+ years’ experience in management consulting, process design, or product management * 5+ years’ experience in line of business (LOB) * 5+ years’ industry experience with at least 2 years’ experience  in a decision-making level (telecommunications, manufacturing, finance, or other industry) * Completion of at least 1 enterprise-level implementation * Experience leading and executing complex strategic and operational initiatives at large organizations * Experience writing stories and grooming requirements * Experience partnering and advising key stakeholders/executives * Experience leading and executing complex strategic and operational initiatives at large organizations * Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations  * Ability to confidently facilitate large, multi-level client workshops, clearly communicate process recommendations, manage a variety of stakeholders' engagement (in person or virtually), and support others  * Ability to deliver on Premium Organizational Change Management (OCM) toolkit

REQUIRED SOFT SKILLS:

* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks * High proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter * Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project related reports * Proven troubleshooting skills * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions * Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project-related reports * Proficient in Active Listening and Facilitation of Workshops * Proficient in driving decisions making and problem solving * Proficient in documenting process design, business requirements, user stories, process guides, and project collateral * Strong interpersonal skills with customer centric mindset

SUPERVISORY:

* N/A

CERTIFICATIONS/EDUCATION:

* ITIL V3 or V4 Foundations Certification  * Certification in at least two (2) ServiceNow modules (ITSM, CSM, ITOM, GRC, SecOps, or other additional products) * Agile/SAFe Product Owner Certification (or equivalent) * ServiceNow Certified System Administrator preferred * ServiceNow CIS or Experience in multiple modules preferred * Industry-recognized certification in regard to process consulting (e.g., Process Design Engineer) * Bachelor’s degree or equivalent practical experience * Maintain an active government security clearance if applicable