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Service Delivery Director

Service Delivery Director





Thank you for applying! We'll be in touch.

As the Service Delivery Director, you will provide leadership, guidance, and support to your team, ensuring they have the necessary resources and skills to deliver high-quality services. This involves conducting performance evaluations, identifying training needs, and fostering a collaborative and positive work environment.



* Lead and inspire a team of ServiceNow Consultants, fostering a customer-centric culture and ensuring their success in delivering high-quality ServiceNow implementation projects

* Support project onboarding, resourcing, and customer feedback

* Provide technical oversight and support for projects and serve as a high priority escalation point as needed

* Provide technical best practices, architecture, and reviews

* Support overall project staffing requests and monitor utilization for organization

* Assist with scoping as needed (ex. SOW’s, ROM’s, other additional documents)

* Plan and perform continuous feedback on employee performance and conduct annual performance reviews

* Participate in Goal Planning and ensure goals and tracked and managed

* Ensure career development plans are reviewed and learning opportunities are explored

* Review and approve, when applicable, team member’s PTO requests and expenses

* Guide career and skill growth of the team and assist with certification guidance

* Provide technical best practices, architecture and code review

* Mentor and provide professional guidance to the team as needed

* Delivery functions outlined in the technical job description


* Mentor and provide professional guidance to the team as needed

* Provide marketing with case studies and marketing content

* Provide interview support as needed

* Foster Centers of Excellence as needed

* Continue learning service delivery solutions, technologies and methodologies

* Build on current platform knowledge by learning new modules and broadening skillset

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* 5+ years in a consulting position, managing professional services

* Consultative skills for software service delivery to lead customers in improving their processes and organizational models

* Knowledge in ITIL foundation is required

* Expertise in design, development, and communication of technical architectures for customer solutions


* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving

* High proficiency with the English language: written, reporting, verbal/oral communication skills; must be an effective presenter

* Proven troubleshooting skills

* Continue learning service delivery solutions, technologies, and methodologies.

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Exceptional communication skills to establish effective working relationships and ensure successful collaboration with all stakeholders


* Manage and supervise team of ServiceNow Consultants


* Bachelor's degree in computer science, information systems, business administration, or other related fields (or equivalent work experience)

* IT industry based certifications (ITIL) a plus

A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to

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