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Technical Consultant- CSM

Technical Consultant- CSM





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As a Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform.



* Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow

* Develop custom software solutions as required through scripting and software development

* Prepare technical documentation as specified in customer contracts and as internally required

* Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software

* Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts

* Troubleshoot basic configuration/script issues

* Attend requirements review and validation sessions as required

* Participate in scrum ceremonies

* Deliver measurable results within the appropriate timeline resulting in positive customer feedback


* Build on current platform knowledge by learning new modules and broadening skillset

* Maintain current certifications, keep up to date on all Delta releases

* Support sales of software and services through demonstrations, proofs of concept, and customer presentations

* Support the development and growth of the services delivered by GlideFast

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* 1-2 years delivering technical solutions on the ServiceNow platform

* 1-2 years in a consulting role, delivering software implementations preferable

* Strong working knowledge with configuration and customization of solutions in one (1) or more of the following specializations:

* ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products)

* Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)

* ServiceNow Application Development (Scoped Applications)

* 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)

* ServiceNow development experience with CSM or HRSD modules preferred

* Strong working experience with JavaScript and ServiceNow JavaScript API's

* Working proficiency in the following skills are encouraged:

* Web service proficiency (REST, SOAP) as well as XML and JSON knowledge

* Practical knowledge or experience with Operating Systems (Linux, Windows)

* Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports

* Knowledge of relational databases (MySQL, MSSQL, Oracle)

* Experience in multiple application architectures and supporting technologies

* Experience with scripting languages such as PERL, JavaScript, Python, and Shell

* Consultative skills for software service delivery to lead customers in improving their processes and organizational models

* Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required

* Proficiency in IT Operations Management or IT Service Management preferred


* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter

* Proven troubleshooting skills

* Continue learning service delivery solutions, technologies, and methodologies.

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Work independently with customers on implementations and remote services

* Remain innovative, creative, and self-directed

* Be a great leader and team player with a record of accomplishment in managing multiple complex tasks


* N/A


* ServiceNow Certified System Administrator required

* ServiceNow Certified Application Developer required

A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to

Join The GlideFast Team

Work with the best consultants and developers in the industry.

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