Senior Technical Consultant- Telecom
Senior Technical Consultant- Telecom
Reference
JBRQ0001348
Description
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At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.As a Senior Technical Consultant- Telecom with GlideFast Consulting, you will bring your expertise with ServiceNow telco products and the telecom industry to help our clients succeed.
Responsibilities
* Provide expert-level consulting services to clients in the telecom industry
* Proficient with JavaScript, HTML, CSS, AngularJS, Bootstrap
* Build integrations to 3rd party platforms using Scripted REST API’s
* Develop custom applications to meet customer business requirements
* Write/create advanced custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts.
* Troubleshoot production issues independently and remediate
* Lead development efforts in at least one (1) application that is outside of ITSM
* Attend requirements review and validation sessions as required
* Participate in scrum ceremonies
* Work independently as well as part of a team using good communication and positive attitude
* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
* Build on current platform knowledge by learning new modules and broadening skillset
* Continue learning service delivery solutions, technologies and methodologies
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
* Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks
* Utilize strong communication, presentation, and writing skills
* Maintain current certifications, keep up to date on all Delta releases
* Maintain professionalism and an uninterrupted work environment during all client meetings and
Qualifications
EXPERIENCE:
* Minimum of 2+ years of experience in the telecom industry with an understanding of Order Management, designing OMT product models, TM Forum API's, REST API's, and ITSM
* Minimum of 1+ years of experience working with ServiceNow Telcom products (TSM, OMT, TSOM, TNI)
* 3-6 years delivering technical solutions on the ServiceNow platform
* 1-3 years in a consulting role, delivering software implementations preferable
* Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations:
* ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc.)
* Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
* ServiceNow Application Development (Scoped Applications)
* 3rd Party Integrations Development (REST, SOAP, MID Servers, etc.)
* ServiceNow development experience with CSM or HRSD modules preferred
* Expertise with JavaScript and ServiceNow JavaScript API's
* Working proficiency in the following skills are encouraged:
* Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
* Practical knowledge or experience with Operating Systems (Linux, Windows)
* Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
* Knowledge of relational databases (MySQL, MSSQL, Oracle)
* Experience in multiple application architectures and supporting technologies
* Experience with scripting languages such as PERL, JavaScript, Python, and Shell l
* Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
* Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
* Thorough working knowledge in IT Operations Management or IT Service Management is critical
REQUIRED SOFT SKILLS:
* Work independently with customers on implementations and remote services
* Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
* Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter
* Proven troubleshooting skills
* Remain innovative, creative, and self-directed
* Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project-related reports
EDUCATION:
* BA/BS Degree education preferred
* ServiceNow Certified System Administrator
* ServiceNow Certified Application Developer
* (1) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) required
* ITIL v3 or v4 Certification preferred
The starting pay range for this role is 125-150k. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
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