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Principal Business Process Consultant

Principal Business Process Consultant





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As a Principal Business Process Consultant with GlideFast Consulting, you are the “best of the best”. You thrive working with a vast range of organizations to direct and guide the customer in comprehensively understanding the ServiceNow Platform and lead strategic future-state process design for ServiceNow implementations. The Principal Consultant’s primary focus is to be the strategic partner and advisor to our customer that drives direction throughout the engagement and beyond. You will be essential in designing and communicating leading practice process solutions, drawing on your vast experience in the ServiceNow and industry space to achieve the enterprise strategic goals of our customers.  As a Principal Business Process Consultant, you will lead process discovery, re-engineering, and drive to identify improvements with key sponsors and stakeholders.  You will collaborate with team members to deliver a set of identifiable requirements that have been targeted as key to the success of the ServiceNow project.  Throughout the analysis session, the Principal Business Process Consultant will be responsible for identifying solutions that are repeatable, efficient, and value-accelerating while consulting on future strategic initiatives. The Principal Business Process Consultant is seen as an expert with the ability to partner within our organization as an expert on our Advisory offerings and deliverables. The Principal BPC keeps abreast of both ServiceNow and Industry trends and assists in maintaining deliverable collateral and programs to skill up our internal resources.   


* Document, prioritize and support the overall delivery of the ServiceNow solution

* Support large scale enterprise level implementations, strategic enterprise improvements and business transformation engagements

* Collaborate with key sponsors and/or stakeholders to solicit and analyze requirements in a manner that enables development

* Prepare and lead process discovery workshops with customer sponsors and key stakeholders to identify and gather requirements

* Design and facilitate workshops to analyze current state processes while defining challenges and opportunities utilizing industry experience and leading practices

* Document, communicate and validate business, functional design, and process requirements throughout the customer engagement

* Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates and value

* Provide leadership to customers on tools, features, and processes available to them on the ServiceNow platform that could provide additional value utilizing your expertise and industry knowledge

* Ensure all process related deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes

* Design and deliver tailored ServiceNow solution demonstrations that align to customers’ objectives along with key metrics and KPIs to quantify the value of the solution

* Collaborate and contribute to the organization to support continual improvement of customer delivery, best practice processes, collateral, and team development around products and industries

* Maintain expertise in ServiceNow products, processes, best practices, capabilities, and features

* Maintain expertise in Industry-based solutions, leading practices, and concerns

* Create relationships and assist with opportunities with our sales organization colleagues

* Handle multiple complex projects or initiatives across customers and the ServiceNow platform

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* 5+ yr experience in multiple ServiceNow products and conceptual understanding across the entire platform on current releases

* 5+ years of experience in management consulting, process design, or product management in a senior role

* 5+ yr industry experience, with 2+ yrs in a decision-making level (telecomms, manufacturing, finance, etc.)

* Completion of at least 1 enterprise-level implementation

* 5+ yr experience in LOB

* 4+ years of experience working in an Agile Scrum environment grooming requirements and stories

* Experience leading and executing complex strategic and operational initiatives at large/enterprise organizations

* Experience partnering with and advising executives

Nice to Haves

* Expert in documenting process design, business requirements, user stories, process guides, and project collateral

* Experience leading and executing complex strategic and operational initiatives at large enterprise organizations

* Ability to identify gaps and opportunities for improvement in processes and recommend best practice solutions

Soft Skills

* Highly Skilled in Active Listening

* Highly Skilled in Facilitation

* Experience partnering and advising key stakeholders/executives

* Excellent communication skills (written and verbal) with strong presentation and facilitation skills

A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to

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