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Technical Practice Director - SPM/ITBM
Technical Practice Director - SPM/ITBM
Reference
JBRQ0001302
Description
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Technical Practice Director with a focus in SPM/ITBM
Responsibilities
* Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers
* Work with customers in a billable capacity
* Support sales discovery conversations
* Assist with pre-sales activities related to technical and functional inquiries
* Lead preliminary scoping sessions to scope potential engagements
* Scope and estimate project LOEs (level of effort)
* Utilize strong communication and presentation skills demonstrating solutions to an often complex audience including both technical subject matter experts and C-Level leaders with business acumen
* Provide in-depth details of project scope to delivery teams
* Assist with preparing ROMs (Rough Order of Magnitude) and SOWs (Statement of Work)
* Revise and update ROMs and SOWs
* Create and review business agreements and contracts
* Maintain current certifications and stay up to date on all Delta releases
* Any other duties and tasks assigned by the manager
* Expert with JavaScript, HTML, CSS, AngularJS, Bootstrap
* Build integrations to 3rd party platforms using Scripted REST API’s
* Lead development efforts in at least two (2) applications that are outside of ITSM
* Develop custom applications to meet customer business requirements
* Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts.
* Create overall technical architecture for ServiceNow implementations that align with customer business requirements
* Review developers code and provide recommendations/best practices to ensure success
* Attend requirements review and validation sessions as required
* Participate in scrum ceremonies
* Work independently as well as part of a team using good communication and positive attitude
* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
* Build on current platform knowledge by learning new modules and broadening skillset
* Continue learning service delivery solutions, technologies and methodologies
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
* Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks
* Utilize strong communication, presentation, and writing skills
* Maintain current certifications, keep up to date on all Delta releases
Qualifications
Skills, Certifications and Accreditations
* Demonstrate technical proficiency with ServiceNow ITSM and SPM/ITBM
* ServiceNow Certified System Administrator (CSA) certification required
* ServiceNow Certified Implementation Specialist certifications are required
* ServiceNow Sales Accreditations are required
* ServiceNow Presales Accreditations are required (Platform, ITSM, and at least 1 other specialist area; total of 6 preferred)
* ITIL 4 Foundation certification required
* Minimum 5 years IT related experience
* ServiceNow Certified Application Developer
* Consulting experience required
* Excellent written, verbal and presentation communication skills.
* Experience leading and directing multiple projects simultaneously.
* Experience delegating work to subordinate or less experienced team members
* Proven leadership ability
Required Soft Skills
* Work independently as well as part of a team as a self-motivated, disciplined professional using good communication and positive attitude
* Manage multiple complex tasks
* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
* Build on current platform knowledge by learning new applications and broadening skill set
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving
* Demonstrate excellent written, reporting, verbal/oral communication skills; must be an effective presenter
* Demonstrate proven troubleshooting skills
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
* Remain innovative, creative, and self-directed
* Demonstrate technical proficiency with ServiceNow ITSM and SPM/ITBM
* ServiceNow Certified System Administrator (CSA) certification required
* ServiceNow Certified Implementation Specialist certifications are required
* ServiceNow Sales Accreditations are required
* ServiceNow Presales Accreditations are required (Platform, ITSM, and at least 1 other specialist area; total of 6 preferred)
* ITIL 4 Foundation certification required
* Minimum 5 years IT related experience
* ServiceNow Certified Application Developer
* Consulting experience required
* Excellent written, verbal and presentation communication skills.
* Experience leading and directing multiple projects simultaneously.
* Experience delegating work to subordinate or less experienced team members
* Proven leadership ability
Required Soft Skills
* Work independently as well as part of a team as a self-motivated, disciplined professional using good communication and positive attitude
* Manage multiple complex tasks
* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
* Build on current platform knowledge by learning new applications and broadening skill set
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving
* Demonstrate excellent written, reporting, verbal/oral communication skills; must be an effective presenter
* Demonstrate proven troubleshooting skills
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
* Remain innovative, creative, and self-directed
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
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