Technical Industry Director - Telco

Technical Industry Director - Telco

Reference

JBRQ0001301

Description

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Technical Industry Director with a focus in the Telecommunications Industry

Responsibilities



* Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers

* Work with customers in a billable capacity

* Support sales discovery conversations

* Assist with pre-sales activities related to technical and functional inquiries

* Lead preliminary scoping sessions to scope potential engagements

* Scope and estimate project LOEs (level of effort)

* Utilize strong communication and presentation skills demonstrating solutions to an often complex audience including both technical subject matter experts and C-Level leaders with business acumen

* Provide in-depth details of project scope to delivery teams

* Assist with preparing ROMs (Rough Order of Magnitude) and SOWs (Statement of Work)

* Revise and update ROMs and SOWs

* Create and review business agreements and contracts

* Maintain current certifications and stay up to date on all Delta releases

* Any other duties and tasks assigned by the manager

* Expert with JavaScript, HTML, CSS, AngularJS, Bootstrap

* Build integrations to 3rd party platforms using Scripted REST API’s

* Lead development efforts in at least two (2) applications that are outside of ITSM

* Develop custom applications to meet customer business requirements

* Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts.

* Create overall technical architecture for ServiceNow implementations that align with customer business requirements

* Review developers code and provide recommendations/best practices to ensure success

* Attend requirements review and validation sessions as required

* Participate in scrum ceremonies

* Work independently as well as part of a team using good communication and positive attitude

* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

* Build on current platform knowledge by learning new modules and broadening skillset

* Continue learning service delivery solutions, technologies and methodologies

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks

* Utilize strong communication, presentation, and writing skills

* Maintain current certifications, keep up to date on all Delta releases

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Qualifications

Skills, Certifications and Accreditations

* Demonstrate technical proficiency with ServiceNow ITSM plus one additional major application suite (TSM, OMT, and TSOM)

* ServiceNow Certified System Administrator (CSA) certification required

* ServiceNow Certified Implementation Specialist certifications are required (minimum of 1; 3 preferred)

* ServiceNow Sales Accreditations are required (Platform, ITSM, and Telco)

* ServiceNow Presales Accreditations are required ((Platform, ITSM, and at least 1 other specialist area; total of 6 preferred)

* ITIL 4 Foundation certification required

* Minimum 5 years IT related experience

* ServiceNow Certified Application Developer

* Consulting experience required

* Excellent written, verbal and presentation communication skills.

* Experience leading and directing multiple projects simultaneously.

* Experience delegating work to subordinate or less experienced team members

* Proven leadership ability

Required Soft Skills

* Work independently as well as part of a team as a self-motivated, disciplined professional using good communication and positive attitude

* Manage multiple complex tasks

* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

* Build on current platform knowledge by learning new applications and broadening skill set

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving

* Demonstrate excellent written, reporting, verbal/oral communication skills; must be an effective presenter

* Demonstrate proven troubleshooting skills

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Remain innovative, creative, and self-directed

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