Service Delivery Manager - HR/ITSM

Service Delivery Manager - HR/ITSM

Reference

JBRQ0001269

Description

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As a Service Delivery Manager with GlideFast, you will provide leadership, vision, and direction to your team of Technical Consultants. In this dynamic role, you will support the management of all aspects of delivery and career management, provide both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality of service delivery.

Responsibilities

Role Competencies as a Service Delivery Manager:• Support project on-boarding, resourcing, and customer feedback• Support the management of project technical oversight and escalation as required• Provide technical best practices, architecture and reviews• Review and approve, when applicable, team member’s PTO requests and expenses • Plan and perform bi-annual Employee Performance Reviews to delivery team• Support project staffing requests and monitor utilization• Scoping/SOW assistance• Guide career and skill growth of team and assist with certification guidance• Provide marketing with case studies and marketing content• Engage with others in similar roles to socialize best practice and lessons learned from project engagements
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Qualifications



* Minimum 5 years IT related experience

* CSA Certification required

* ServiceNow Application Developer; Implementation Specialist are a plus

* Consulting experience required

* Excellent written, verbal and presentation communication skills.

* Experience leading and directing multiple projects simultaneously.

* Experience delegating work to subordinate or less experienced team members

* Proven leadership ability

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Work with the best consultants and developers in the industry.