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Service Delivery Director- ITOM
Service Delivery Director- ITOM
Reference
JBRQ0001235
Description
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As the Service Delivery Director, you will be responsible for managing a team of Architects where you will be responsible for providing immediate and measurable value for the management and delivery of ServiceNow implementation projects.
Responsibilities
PRIMARY RESPONSIBILITIES:
Lead, develop, and inspire a team of Service Delivery Managers
Support project onboarding, resourcing, and customer feedback
Provide technical oversight and support for projects and serve as a high priority escalation point as needed
Provide technical best practices, architecture, and reviews
Support overall project staffing requests and monitor utilization for organization
Assist with scoping as needed (ex. SOW’s, ROM’s, etc)
Plan and perform 90-day, mid-year, and annual performance reviews
Participate in Goal Planning and ensure goals and tracked and managed
Ensure career development plans are reviewed and learning opportunities are explored
Review and approve, when applicable, team member’s PTO requests and expenses
Guide career and skill growth of the team and assist with certification guidance
Coach your team in technical best practices, architecture, and code review
Mentor and provide professional guidance to the team as needed
Provide marketing with case studies and marketing content
Provide interview support as needed
Foster Centers of Excellence as needed
Lead, develop, and inspire a team of Service Delivery Managers
Support project onboarding, resourcing, and customer feedback
Provide technical oversight and support for projects and serve as a high priority escalation point as needed
Provide technical best practices, architecture, and reviews
Support overall project staffing requests and monitor utilization for organization
Assist with scoping as needed (ex. SOW’s, ROM’s, etc)
Plan and perform 90-day, mid-year, and annual performance reviews
Participate in Goal Planning and ensure goals and tracked and managed
Ensure career development plans are reviewed and learning opportunities are explored
Review and approve, when applicable, team member’s PTO requests and expenses
Guide career and skill growth of the team and assist with certification guidance
Coach your team in technical best practices, architecture, and code review
Mentor and provide professional guidance to the team as needed
Provide marketing with case studies and marketing content
Provide interview support as needed
Foster Centers of Excellence as needed
Qualifications
REQUIRED SKILLS/EXPERIENCE:
* 5+ years in a consulting position, managing professional services
* Consultative skills for software service delivery to lead customers in improving their processes and organizational models
* Knowledge in ITIL foundation is required
REQUIRED SOFT SKILLS:
* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
* Excellent written, reporting, verbal/oral communication skills; must be an effective presenter
* Proven troubleshooting skills
* Continue learning service delivery solutions, technologies, and methodologies.
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
EDUCATION:
* Bachelor's degree in computer science, information systems, business administration, or other related fields (or equivalent work experience)
* 5+ years in a consulting position, managing professional services
* Consultative skills for software service delivery to lead customers in improving their processes and organizational models
* Knowledge in ITIL foundation is required
REQUIRED SOFT SKILLS:
* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
* Excellent written, reporting, verbal/oral communication skills; must be an effective presenter
* Proven troubleshooting skills
* Continue learning service delivery solutions, technologies, and methodologies.
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
EDUCATION:
* Bachelor's degree in computer science, information systems, business administration, or other related fields (or equivalent work experience)
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
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