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Service Delivery Manager- BPC
Service Delivery Manager- BPC
Reference
JBRQ0001230
Description
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At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.
As a Service Delivery Manager with GlideFast Consulting, you will provide leadership, vision, and direction to your team of Business Process Consultants. In this dynamic role, you will support the management of all aspects of delivery and career management, provide both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality of service delivery.
As a Service Delivery Manager with GlideFast Consulting, you will provide leadership, vision, and direction to your team of Business Process Consultants. In this dynamic role, you will support the management of all aspects of delivery and career management, provide both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality of service delivery.
Responsibilities
Expected Responsibilities as Service Delivery Manager with GlideFast Consulting:
● Support project on-boarding, resourcing, and customer feedback
● Support the management of project technical oversight and escalation as required
● Review and approve, when applicable, team member’s PTO requests and expenses
● Provide guidance on Service Management best practices, and ServiceNow implementation strategies
● Plan and perform bi-annual Employee Performance Reviews to delivery team
● Support project staffing requests and monitor utilization
● Scoping/SOW assistance
● Guide career and skill growth of team and assist with certification guidance
● Provide marketing with case studies and marketing content
● Support project on-boarding, resourcing, and customer feedback
● Support the management of project technical oversight and escalation as required
● Review and approve, when applicable, team member’s PTO requests and expenses
● Provide guidance on Service Management best practices, and ServiceNow implementation strategies
● Plan and perform bi-annual Employee Performance Reviews to delivery team
● Support project staffing requests and monitor utilization
● Scoping/SOW assistance
● Guide career and skill growth of team and assist with certification guidance
● Provide marketing with case studies and marketing content
Qualifications
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
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