Director of Advisory Services

Director of Advisory Services

Reference

JBRQ0001229

Description

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As the Director of Advisory Services with GlideFast Consulting, you have a proven track record of assisting clients with building and adopting industry best practices.  You will lead a highly diversified team of consultants who deliver expert level advice and consultation in various industry domains, including but not limited to: Project Management, Human Resources, Finance, DevOps, IT Operations Management, Facilities Management, etc.  The Director of Advisory Services will craft and optimize service management practices to ensure a successful deployment of the ServiceNow platform. The Director of Advisory Services will lead and align the Advisory and Business Process teams by ensuring their industry knowledge is of the highest caliber. The Director of Advisory Services drives strategic initiatives, both internally and with ServiceNow, to better forecast future opportunities with the platform to help clients successfully and seamlessly implement the ServiceNow platform to its maximum potential. 

Responsibilities

Responsibilities

* Provide leadership and mentorship to Advisory and Business Process Teams by motivating team members to meet individual goals as well as shared team goals

* Drive the growth of Advisory Services, supporting organization maturity efforts

* Facilitate and ensure team alignment to lead discussions as industry leaders

* Design and implement industry best practice processes that align with each customer’s desired outcomes and objectives

* Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives

* Successfully roll-out and achieve process adoption from the customer

* Define and implement Continual Service Improvement (CSI) programs using ServiceNow and GlideFast designed processes that illustrate how clients’ processes continue to mature and evolve over time

* Lead process assessment and strategic road mapping sessions with clients, which seek to identify specific strengths and weaknesses of clients’ operations, and help to plan for their immediate and long-term future using industry best practices

* Document and present the findings and outcomes of the strategic workshop and road mapping sessions

* Participate in appropriate customer focused service management forums and meetings

* Proactively monitor and maintain high levels of quality, accuracy, process consistency and opportunities for improvement

* Provide ad-hoc operational support to the Solutions Architecture Team as needed

* Assist Sales and Pre-Sales Teams on Advisory related scoping calls with potential clients

* Act as a point of escalation for Advisory and Business Process teams

* Provide career and skill advisement as well as certification guidance to the team

* Conduct team Performance Reviews and assessments and provide input on review process as applicable

* Monitor Advisory and Business Process teams’ resourcing and utilization and monitor and approve teams’ PTO and Travel Requests

* Meet with team to establish individual quarterly goals, as well as forecast goals for the collective team

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving

* Any other duties assigned by Manager

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Qualifications

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