Service Delivery Manager -ITSM

Service Delivery Manager -ITSM

Reference

JBRQ0001219

Description

Expected Responsibilities as Service Delivery Manager with GlideFast Consulting:
● Support project on-boarding, resourcing, and customer feedback
● Support the management of project technical oversight and escalation as required
● Review and approve, when applicable, team member’s PTO requests and expenses
● Provide technical best practices, architecture and code review
● Plan and perform bi-annual Employee Performance Reviews to delivery team
● Support project staffing requests and monitor utilization
● Scoping/SOW assistance
● Guide career and skill growth of team and assist with certification guidance
● Provide marketing with case studies and marketing content

Responsibilities

Expected Responsibilities as Service Delivery Manager with GlideFast Consulting:
● Support project on-boarding, resourcing, and customer feedback
● Support the management of project technical oversight and escalation as required
● Review and approve, when applicable, team member’s PTO requests and expenses
● Provide technical best practices, architecture and code review
● Plan and perform bi-annual Employee Performance Reviews to delivery team
● Support project staffing requests and monitor utilization
● Scoping/SOW assistance
● Guide career and skill growth of team and assist with certification guidance
● Provide marketing with case studies and marketing content

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Qualifications

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