top of page
Service Delivery Manager- HRSD
Service Delivery Manager- HRSD
Reference
JBRQ0001217
Description
Apply
Thank you for applying! We'll be in touch.
Expected Responsibilities as Service Delivery Manager with GlideFast Consulting:
● Support project on-boarding, resourcing, and customer feedback
● Support the management of project technical oversight and escalation as required
● Review and approve, when applicable, team member’s PTO requests and expenses
● Provide technical best practices, architecture and code review
● Plan and perform bi-annual Employee Performance Reviews to delivery team
● Support project staffing requests and monitor utilization
● Scoping/SOW assistance
● Guide career and skill growth of team and assist with certification guidance
● Provide marketing with case studies and marketing content
● Support project on-boarding, resourcing, and customer feedback
● Support the management of project technical oversight and escalation as required
● Review and approve, when applicable, team member’s PTO requests and expenses
● Provide technical best practices, architecture and code review
● Plan and perform bi-annual Employee Performance Reviews to delivery team
● Support project staffing requests and monitor utilization
● Scoping/SOW assistance
● Guide career and skill growth of team and assist with certification guidance
● Provide marketing with case studies and marketing content
Responsibilities
PRIMARY RESPONSIBILITIES:
* Support project onboarding, resourcing, and customer feedback
* Provide technical oversight and support for projects and serve as a first tier escalation point as needed
* Provide technical best practices, architecture and reviews
* Support project staffing requests and monitor utilization
* Assist with scoping as needed (ex. SOW’s, ROM’s, etc)
* Mentor and provide professional guidance to the team as needed
* Provide marketing with case studies and marketing content
* Provide interview support as needed
* Lead, develop, and inspire team members
* Plan and perform 90-day, mid-year and Annual performance reviews
* Lead Goal Planning discussions and ensure goals and tracked and managed
* Ensure team career development plans are reviewed and learning opportunities are explored
* Review and approve, when applicable, team member’s PTO requests and expenses
* Guide career and skill growth of team and assist with certification guidance
SUPERVISORY:
* Manage a team of Technical Consultants and Architects
* Support project onboarding, resourcing, and customer feedback
* Provide technical oversight and support for projects and serve as a first tier escalation point as needed
* Provide technical best practices, architecture and reviews
* Support project staffing requests and monitor utilization
* Assist with scoping as needed (ex. SOW’s, ROM’s, etc)
* Mentor and provide professional guidance to the team as needed
* Provide marketing with case studies and marketing content
* Provide interview support as needed
* Lead, develop, and inspire team members
* Plan and perform 90-day, mid-year and Annual performance reviews
* Lead Goal Planning discussions and ensure goals and tracked and managed
* Ensure team career development plans are reviewed and learning opportunities are explored
* Review and approve, when applicable, team member’s PTO requests and expenses
* Guide career and skill growth of team and assist with certification guidance
SUPERVISORY:
* Manage a team of Technical Consultants and Architects
Qualifications
REQUIRED SKILLS/EXPERIENCE:
* 3+ years in a consulting position, managing professional services
* Consultative skills for software service delivery to lead customers in improving their processes and organizational models
* Knowledge in ITIL foundation is required
REQUIRED SOFT SKILLS:
* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
* Excellent written, reporting, verbal/oral communication skills; must be an effective presenter
* Proven troubleshooting skills
* Continue learning service delivery solutions, technologies, and methodologies.
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
EDUCATION:
* Bachelor's degree in computer science, information systems, business administration, or other related fields (or equivalent work experience)
* 3+ years in a consulting position, managing professional services
* Consultative skills for software service delivery to lead customers in improving their processes and organizational models
* Knowledge in ITIL foundation is required
REQUIRED SOFT SKILLS:
* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
* Excellent written, reporting, verbal/oral communication skills; must be an effective presenter
* Proven troubleshooting skills
* Continue learning service delivery solutions, technologies, and methodologies.
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
EDUCATION:
* Bachelor's degree in computer science, information systems, business administration, or other related fields (or equivalent work experience)
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
Join The GlideFast Team
Work with the best consultants and developers in the industry.
bottom of page