UI/UX Lead

UI/UX Lead

Reference

JBRQ0001214

Description

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The UI/UX Lead provides positive user experiences in ServiceNow by designing and developing experiences that engage users and meet business requirements. The UI/UX Lead will be responsible for projects from conceptualization all the way through to delivery. This includes translating business requirements into wireframes, final prototype mock-ups and design sign-off of implemented solutions. This person will build and lead the User Experience practice as it grows and ensures accomplishments and competence by planning delivery of solutions, answering technical and procedural questions as needed, teaching improved processes, and mentoring team members as needed.

Responsibilities

PRIMARY RESPONSIBILITIES:

* Design and prototype experiences that engage users and meet business requirements

* Lead design aspect of projects from conceptualization through delivery

* Craft creative, modern designs, ensuring that content meets brand standards and targets the intended audience

* Construct style guides to create consistent experiences across an implementation.

* Work with UI/UX Center of Excellence to design reusable components to be used across implementations.

* Design with accessibility in mind, while ensuring optimal performance on a variety of experiences

* Ability to work independently as well as part of a team

* Able to assume a team lead role for the work group when applicable

* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clientsApply user-centered design principles to improve the workflow, expand the functionality and enhance experiences

* Gather requirements from users and stakeholders, understand pain points, create sample user personas and document user journey to improve experience.

* Designs wireframes, mockups and prototypes

* Apply the results from user research and usability testing to create new features and improve current features

* Enhance organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

* Excellent written and verbal communication skills as well as business acumen and a commercial outlook

* Disciplined, self-directed and a team motivator…a great leader and team player!

* Any other duties and tasks assigned by the manager

SECONDARY RESPONSIBILITIES:

* Support sales of software and services through demonstrations, proofs of concept, and customer presentations

* Expand ServiceNow platform knowledge by learning new modules and broadening skillset

* The following responsibilities are required on an “as needed” basis

* Provide interview support

* Lead workshops and working sessions

* Provide assistance to project architects

* Support the development and growth of the services delivered by GlideFast

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Qualifications

SKILLS/EXPERIENCE:

* 3-6 years of UI/UX design experience

* 1-3 years of consulting or customer-facing experience

* ServiceNow experience preferred but not required

* Expert knowledge of design tools such as Adobe XD, Sketch, or Figma

* Strong working proficiency with Photoshop and Illustrator,

* HTML and CSS knowledge is a plus REQUIRED SOFT SKILLS:

* Work independently with customers on implementations and remote services

* Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter

* Proven troubleshooting skills

* Remain innovative, creative, and self-directed

* Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project-related

* reports

EDUCATION:

* BA/BS Degree education preferred

* ServiceNow Certifications a plus

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