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Vice President of Advisory Services
Vice President of Advisory Services
Reference
JBRQ0001204
Description
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As the Vice President of Advisory Services with GlideFast Consulting, you have a proven track record of assisting clients with building and adopting industry best practices. You will lead a highly diversified team of ServiceNow product and industry process consultants who deliver expert level advice, design, and consultation in various product solutions including, but not limited to: ITx Workflows, Employee Workflows, Customer Workflows, NOW Platform. As well as industry solutionsincluding, but not limited to: Financial Management, Telecommunications, Manufacturing, Government, Technology, and Healthcare. The Vice President of Advisory Services will create and execute strategic objectives to optimize advisory services for service management practices to ensure a successful deployment of the ServiceNow platform. The Vice President of Advisory Services will lead and align the Advisory and Business Process teams by ensuring their industry knowledge is of the highest caliber and on the leading edge with industry and ServiceNow best practices. The Vice President of Advisory Services drives strategic initiatives, both internally and with ServiceNow, to better forecast future opportunities with the platform to help clients successfully and seamlessly implement the ServiceNow platform to its maximum potential.
Responsibilities
PRIMARY RESPONSIBILITIES:
● Drive the growth of Advisory Services, supporting organization maturity efforts
● Facilitate and ensure advisory services capability alignment with ServiceNow products and industries
● Design, implement, and continually improve industry best practice processes that align with each customer’s desired outcomes and objectives
● Provide frameworks for the Advisory Services on solutions to complex business problems where analysis of situations requires an in-depth knowledge of organizational objectives
● Facilitate process adoption from customers
● Define and implement Continual Service Improvement (CSI) strategies using ServiceNow and GlideFast designed processes, to best illustrate how clients’ processes continue to mature and evolve over time
● Develop process assessment and strategic road mapping sessions with clients, to best identify specific strengths and weaknesses of clients’ operations and ensure successful and consistent execution by Advisory Services consultants.
● Guide clients in planning for their immediate and long-term future using industry best practices
● Develop standards and templates on documentation and presentation of
findings and outcomes of the strategic workshop and road mapping sessions
● Participate in appropriate customer focused service management forums andmeetings
● Proactively monitor and maintain high levels of quality, accuracy, process consistency and opportunities for improvementSECONDARY RESPONSIBILITIES:
● Provide leadership and mentorship to Advisory and Business Process Directors by motivating Directors to develop and align individual goals as wellas shared team goals
● Provide ad-hoc operational support to the Solutions Organization as needed
● Assist Sales and Pre-Sales Teams on Advisory related scoping calls with potential clients.
● Act as a point of escalation for Advisory and Business Process teams
● Provide career and skill advisement as well as certification guidance to the team
● Conduct team Performance Reviews and assessments and provide input on review process as applicable
● Monitor Advisory and Business Process teams’ resourcing and utilization and monitor and approve teams’ PTO and Travel Requests
● Meet with team to establish individual quarterly goals, as well as forecast goals for the collective team
SUPERVISORY:
● Team of up to 3
Qualifications
REQUIRED SKILLS/EXPERIENCE:
● 10+ years in a consulting position, process solutions, service management, or service delivery
● 5+ years working in a service management or development role with ServiceNow
● Expert level knowledge of ITIL is required
● Working experience with one (1) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc.) is required
● Consultative skills for software service delivery to lead customers in improving their processes and organizational modelsREQUIRED SOFT SKILLS:
● Excellent communication skills (written and verbal) with strong presentation and facilitation skills
● Exceptional skills documenting process design, business requirements, user stories, process guides, and project collateral
● Strong interpersonal skills with a strong customer centric mindset
● Experience leading and executing complex strategic and operational initiatives at large organizations
● Experience partnering with and advising executives
● Uphold excellent time management and organizational skills with an aptitude towardcreative problem-solving
● Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
EDUCATION:
● ITIL V3 or V4 Foundations Certification required
● ServiceNow Certified System Administrator is required
● BA/BS Degree education preferred
● ServiceNow Certified Implementation Specialist is strongly preferred, and anyadditional ServiceNow Certifications are a plus
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
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