Service Delivery Manager- Engagement

Service Delivery Manager- Engagement

Reference

JBRQ0001179

Description

As a Service Delivery Manager with GlideFast Consulting, you will provide leadership, vision, and direction to your team of Engagement Managers. In this dynamic role, you will support the management of  all aspects of delivery and career management, providing both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality of service delivery.

Responsibilities



Support project onboarding, resourcing, and customer feedback

Support the management of project technical oversight and escalation as required

Provide technical best practices, architecture and reviews

Review and approve, when applicable, team member’s PTO requests and expenses

Plan and perform bi-annual Employee Performance Reviews to delivery team

Support project staffing requests and monitor utilization

Assist with scoping as needed (ex. SOW’s, ROM’s, etc)

Guide career and skill growth of team and assist with certification guidance

Provide marketing with case studies and marketing content

Provide interview support as needed

*

Apply

Thank you for applying! We'll be in touch.

Upload Resume

Qualifications

REQUIRED SKILLS/EXPERIENCE:

3+ years in a consulting position, managing professional services

Consultative skills for software service delivery to lead customers in improving their processes and organizational models

Knowledge in ITIL foundation is required

REQUIRED SOFT SKILLS:

Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks

Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

Excellent written, reporting, verbal/oral communication skills; must be an effective presenter

Proven troubleshooting skills

Continue learning service delivery solutions, technologies, and methodologies.

Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

Join The GlideFast Team

Work with the best consultants and developers in the industry.