top of page
Service Delivery Manager- Engagement
Service Delivery Manager- Engagement
Reference
JBRQ0001179
Description
Apply
Thank you for applying! We'll be in touch.
As a Service Delivery Manager with GlideFast Consulting, you will provide leadership, vision, and direction to your team of Engagement Managers. In this dynamic role, you will support the management of all aspects of delivery and career management, providing both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality of service delivery.
Responsibilities
Support project onboarding, resourcing, and customer feedback
Support the management of project technical oversight and escalation as required
Provide technical best practices, architecture and reviews
Review and approve, when applicable, team member’s PTO requests and expenses
Plan and perform bi-annual Employee Performance Reviews to delivery team
Support project staffing requests and monitor utilization
Assist with scoping as needed (ex. SOW’s, ROM’s, etc)
Guide career and skill growth of team and assist with certification guidance
Provide marketing with case studies and marketing content
Provide interview support as needed
Qualifications
REQUIRED SKILLS/EXPERIENCE:
3+ years in a consulting position, managing professional services
Consultative skills for software service delivery to lead customers in improving their processes and organizational models
Knowledge in ITIL foundation is required
REQUIRED SOFT SKILLS:
Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
Excellent written, reporting, verbal/oral communication skills; must be an effective presenter
Proven troubleshooting skills
Continue learning service delivery solutions, technologies, and methodologies.
Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
3+ years in a consulting position, managing professional services
Consultative skills for software service delivery to lead customers in improving their processes and organizational models
Knowledge in ITIL foundation is required
REQUIRED SOFT SKILLS:
Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
Excellent written, reporting, verbal/oral communication skills; must be an effective presenter
Proven troubleshooting skills
Continue learning service delivery solutions, technologies, and methodologies.
Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
Join The GlideFast Team
Work with the best consultants and developers in the industry.
bottom of page