Senior Advisory Consultant

Senior Advisory Consultant

Reference

JBRQ0001178

Description

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As a Senior Business Process Consultant with GlideFast Consulting, you will work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform. You are essential in designing and deploying best practice process solutions that help achieve enterprise strategic goals of our customers.  In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions.  You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.

Responsibilities

PRIMARY RESPONSIBILITIES:

Demonstrate industry expertise though successful process discovery and requirement workshops

Collaborate with key stakeholders to identify requirements

Support large scale enterprise level implementations, strategic enterprise improvement and business transformation engagements

Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.

Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates

Provide guidance to customers for tools, features, and processes available to them on the ServiceNow platform that could provide additional value

Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes

Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value

Provide a high level of customer service consistently across all engagements

SECONDARY RESPONSIBILITIES:

Maintain expertise in ServiceNow products, processes, best practice, capabilities, and features

Support continuous improvement of customer delivery, best practice processes, collateral, and team development.

Demonstrate ability to juggle multiple complex projects or initiatives at one time

Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

Build on current platform knowledge by learning new modules and broadening skillset

Utilize strong communication, presentation, and writing skills

Contribute to team development and knowledge sharing through Share the Wealth, training, blogs and team support

Assist with providing reusable collateral to improve overall delivery speed and quality

Obtain new ServiceNow certifications

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Qualifications

REQUIRED SKILLS/EXPERIENCE:

3+ years in a consulting position, delivering process solutions

ITIL v3 Practitioner or ITIL 4 Managing Professional certification required

ServiceNow Certified System Administrator certification required

ServiceNow Certified Implementation Specialist - ITSM certification strongly preferred

Additional ServiceNow Certifications strongly preferred

Experience working in an Agile Scrum environment strongly preferred

Working experience with one (1) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc.)

Consultative skills for software service delivery to lead customers in improving their processes and organizational models

Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

REQUIRED SOFT SKILLS:

Excellent communication skills (written and verbal) with strong presentation and facilitation skills

Exceptional skills documenting process design, business requirements, user stories, process guides, and project collateral

Strong interpersonal skills with a strong customer centric mindset

Experience leading and executing complex strategic and operational initiatives at large organizations

Experience partnering with and advising executives

EDUCATION:

BA/BS Degree education preferred

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