Managing Director

Managing Director

Reference

JBRQ0001176

Description

As the Managing Director of the GlideFast India Service Delivery Center, you will be responsible

for managing a team of Service Delivery technical consultants and managers where you will be

responsible for providing immediate and measurable value for the management and delivery of

ServiceNow implementation projects.

Responsibilities

PRIMARY RESPONSIBILITIES:




Lead, develop, and inspire a team of service delivery consultants and

manager




Support project onboarding, resourcing, and customer feedback




Provide technical oversight and support for projects and serve as a high

priority escalation point as needed




Provide technical best practices, architecture, and reviews




Support overall project staffing requests and monitor utilization for GlideFast

India Service Delivery Center




Plan and perform 90-day, mid-year, and annual performance reviews




Participate in Goal Planning and ensure goals and tracked and managed




Ensure career development plans are reviewed and learning opportunities are

explored




Review and approve, when applicable, team member’s PTO requests and expenses




Guide career and skill growth of the team and assist with certification guidance




Coach for GlideFast India Service Delivery Center in technical best practices,

architecture, and code review




Mentor and provide professional guidance to the GlideFast India Service

Delivery Center team as needed




Provide interview support as needed




Foster Centers of Excellence as needed

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Qualifications

SUPERVISORY:




Manage a team of up to 3 Service Delivery Managers

and their corresponding teams

REQUIRED SKILLS/EXPERIENCE:




10+ years in a Service Delivery position, managing professional services




5+ years managing delivery teams




5+ years ServiceNow experience




Consultative skills for software service delivery to lead customers in

improving their processes and organizational models




Knowledge in ITIL foundation is required




Knowledge in PMP is required

REQUIRED SOFT SKILLS:




Self-motivated, disciplined professional able to function as a true business

leader

with a record of accomplishment in managing multiple complex tasks




Uphold excellent time management and organizational skills with an aptitude

toward creative problem-solving.




Excellent written, reporting, verbal/oral communication skills; must be an effective

presenter




Proven troubleshooting skills




Continue learning service delivery solutions, technologies, and methodologies.




Maintain professionalism and an uninterrupted work environment during all

client meetings and interactions

EDUCATION:




Master's degree in computer science, information systems, business

administration, or other related fields (or equivalent work experience) is

preferred




Bachelor's degree in computer science, information systems, business

administration, or other related fields (or equivalent work experience)

Join The GlideFast Team

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