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Managing Director
Managing Director
Reference
JBRQ0001176
Description
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As the Managing Director of the GlideFast India Service Delivery Center, you will be responsible
for managing a team of Service Delivery technical consultants and managers where you will be
responsible for providing immediate and measurable value for the management and delivery of
ServiceNow implementation projects.
for managing a team of Service Delivery technical consultants and managers where you will be
responsible for providing immediate and measurable value for the management and delivery of
ServiceNow implementation projects.
Responsibilities
PRIMARY RESPONSIBILITIES:
●
Lead, develop, and inspire a team of service delivery consultants and
manager
●
Support project onboarding, resourcing, and customer feedback
●
Provide technical oversight and support for projects and serve as a high
priority escalation point as needed
●
Provide technical best practices, architecture, and reviews
●
Support overall project staffing requests and monitor utilization for GlideFast
India Service Delivery Center
●
Plan and perform 90-day, mid-year, and annual performance reviews
●
Participate in Goal Planning and ensure goals and tracked and managed
●
Ensure career development plans are reviewed and learning opportunities are
explored
●
Review and approve, when applicable, team member’s PTO requests and expenses
●
Guide career and skill growth of the team and assist with certification guidance
●
Coach for GlideFast India Service Delivery Center in technical best practices,
architecture, and code review
●
Mentor and provide professional guidance to the GlideFast India Service
Delivery Center team as needed
●
Provide interview support as needed
●
Foster Centers of Excellence as needed
●
Lead, develop, and inspire a team of service delivery consultants and
manager
●
Support project onboarding, resourcing, and customer feedback
●
Provide technical oversight and support for projects and serve as a high
priority escalation point as needed
●
Provide technical best practices, architecture, and reviews
●
Support overall project staffing requests and monitor utilization for GlideFast
India Service Delivery Center
●
Plan and perform 90-day, mid-year, and annual performance reviews
●
Participate in Goal Planning and ensure goals and tracked and managed
●
Ensure career development plans are reviewed and learning opportunities are
explored
●
Review and approve, when applicable, team member’s PTO requests and expenses
●
Guide career and skill growth of the team and assist with certification guidance
●
Coach for GlideFast India Service Delivery Center in technical best practices,
architecture, and code review
●
Mentor and provide professional guidance to the GlideFast India Service
Delivery Center team as needed
●
Provide interview support as needed
●
Foster Centers of Excellence as needed
Qualifications
SUPERVISORY:
●
Manage a team of up to 3 Service Delivery Managers
and their corresponding teams
REQUIRED SKILLS/EXPERIENCE:
●
10+ years in a Service Delivery position, managing professional services
●
5+ years managing delivery teams
●
5+ years ServiceNow experience
●
Consultative skills for software service delivery to lead customers in
improving their processes and organizational models
●
Knowledge in ITIL foundation is required
●
Knowledge in PMP is required
REQUIRED SOFT SKILLS:
●
Self-motivated, disciplined professional able to function as a true business
leader
with a record of accomplishment in managing multiple complex tasks
●
Uphold excellent time management and organizational skills with an aptitude
toward creative problem-solving.
●
Excellent written, reporting, verbal/oral communication skills; must be an effective
presenter
●
Proven troubleshooting skills
●
Continue learning service delivery solutions, technologies, and methodologies.
●
Maintain professionalism and an uninterrupted work environment during all
client meetings and interactions
EDUCATION:
●
Master's degree in computer science, information systems, business
administration, or other related fields (or equivalent work experience) is
preferred
●
Bachelor's degree in computer science, information systems, business
administration, or other related fields (or equivalent work experience)
●
Manage a team of up to 3 Service Delivery Managers
and their corresponding teams
REQUIRED SKILLS/EXPERIENCE:
●
10+ years in a Service Delivery position, managing professional services
●
5+ years managing delivery teams
●
5+ years ServiceNow experience
●
Consultative skills for software service delivery to lead customers in
improving their processes and organizational models
●
Knowledge in ITIL foundation is required
●
Knowledge in PMP is required
REQUIRED SOFT SKILLS:
●
Self-motivated, disciplined professional able to function as a true business
leader
with a record of accomplishment in managing multiple complex tasks
●
Uphold excellent time management and organizational skills with an aptitude
toward creative problem-solving.
●
Excellent written, reporting, verbal/oral communication skills; must be an effective
presenter
●
Proven troubleshooting skills
●
Continue learning service delivery solutions, technologies, and methodologies.
●
Maintain professionalism and an uninterrupted work environment during all
client meetings and interactions
EDUCATION:
●
Master's degree in computer science, information systems, business
administration, or other related fields (or equivalent work experience) is
preferred
●
Bachelor's degree in computer science, information systems, business
administration, or other related fields (or equivalent work experience)
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
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