Senior Technical Trainer

Senior Technical Trainer

Description

As a Senior Technical Trainer with GlideFast Consulting, you will be accountable for management, delivery, and creation of client and internal training.  Mentorship of associate technical trainers will be a large part of your duties. Utilizing best practices for effective curriculum development, you will lead and/or participate in curriculum development projects to define requirements and assignments, review deliverables, complete project tasks, and communicate effectively with the client and team. Delivering training to clients and internal employees in multiple formats, both on-site and virtually, will be your primary objective.

Responsibilities

PRIMARY RESPONSIBILITIES:

Deliver custom and standard trainings to clients and internal employees in a professional manner

Mentor associate technical trainers during custom training projects

Work in partnership with clients to provide best practice solutions in order to meet their training needs

Deliver high caliber training within the client and team’s timeline

SECONDARY RESPONSIBILITIES:

Build on current platform knowledge by learning new modules and broadening skillset

Continue learning new training delivery solutions, technologies, and methodologies

Assist Marketing Team with campaigns

Assist with designing training programs to improve necessary skills for all GlideFast employees

Establish leads for the GlideFast sales team

Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

Maintain current certifications

Work independently, as well as part of a team, using good communication and positive attitude, promoting our passionate and family-like GlideFast culture

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Qualifications

SKILLS/EXPERIENCE:

2+ years' experience in training

Experience effectively leading and instructing curricula

Uphold excellent time management and organization skills

Remain disciplined and self-directed

Maintain current certifications

REQUIRED SOFT SKILLS:

Maintain strong communication, presentation and writing skills

Excellent communication and decision-making skills

Work independently as well as part of a team using excellent communication and a positive attitude

Remain innovative, creative, and self-directed

Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.

EDUCATION:

BA/BS Degree education preferred

ServiceNow Certified System Administrator Certification preferred

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Reference

JBRQ0001162

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