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Director of Strategy

Director of Strategy





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As a Director of Strategy, you will work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform.  You are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers.  In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions.  You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.   The Director of Strategy will also assist with pre-sales.  You will assist clients by crafting solutions to complex problems, leveraging the ServiceNow platform.


● Prepare and lead successful process discovery and requirement workshops to accurately identify customer requirements
● Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
● Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
● Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
● Provide guidance to customers for tools, features, and processes available to them on the ServiceNow platform that could provide additional value
● Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
● Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
● Provide a high level of customer service consistently across all engagements
● Support sales as a skilled technical and domain expert
● Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers
● Lead sales discovery conversations
● Lead discovery workshops and scope engagements on related topics
● Build Proof of Concepts/Proof of Value solutions to potential customers
● Assist with pre-sales activities around technical and functional inquiries
● Provide in-depth details of project scope to delivery teams
● Scope and estimate project LOE’s (level of effort)
● Assist with writing SOW’s (Statement of Work) and ROM’s (Rough Order of Magnitude)

● Maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
● Support continuous improvement of customer delivery, best practice processes, collateral, and team development.
● Demonstrate ability to juggle multiple complex projects or initiatives at one time
● Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
● Build on current platform knowledge by learning new modules and broadening skillset
● Utilize strong communication, presentation, and writing skills to demonstrate potential solutions of complex problems
● Contribute to team development and knowledge sharing through Share the Wealth, training, blogs and team support
● Assist with providing reusable collateral to improve overall delivery speed and quality
● Obtain new ServiceNow certifications
● Volunteer to assist with internal projects
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● 1-3 years in a consulting position, delivering process solutions
● ITIL v3 Foundation or ITIL 4 Foundation certification required
● ServiceNow Certified System Administrator required
● ServiceNow Certified Implementation Specialist - ITSM certification strongly preferred
● Additional ServiceNow Certifications strongly preferred
● Experience working in an Agile Scrum environment strongly preferred
● Working experience with one (1) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc.)
● Consultative skills for software service delivery to lead customers in improving their processes and organizational models
● Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

● Excellent communication skills (written and verbal) with strong presentation and facilitation skills
● Exceptional skills documenting process design, business requirements, user stories, process guides, and project collateral
● Strong interpersonal skills with a strong customer centric mindset
● Experience leading and executing complex strategic and operational initiatives at large organizations
● Experience partnering with and advising executives
● Remain innovative, creative and self-directed

● BA/BS Degree education preferred

A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to

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