Resource Manager

Resource Manager

Reference

JBRQ0001160

Description

The Resource Manager will own global resource planning (coordination, management and forecasting) and ensure all projects are staffed effectively and are aligned to business goals/initiatives. The Resource Manager will create and drive the adoption of the resource request processes by the Sales, Professional Services/Delivery teams in support of maximizing resource billing.

Responsibilities

PRIMARY RESPONSIBILITIES:

* Own resourcing pipeline for incoming projects. This includes communicating lead times to the sales team so the professional services recruiting team has time to staff for the various roles and skill sets.

* Initiate sales to delivery process; create projects and assignments based on resource plans and customer contracts.

* Manage resource utilization and forecasts. Forecast supply and demand for given skills profiles.

* Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.

* Manage and resolve all resourcing conflicts and over/under allocations of staff.

* Create headcount planning model and work directly with recruiting to execute against it.

* Identify needs for capacity and skill set (certifications) and work with recruiting to source and onboard resources.

* Identify risk areas i.e. supply/demand, over/under staffed, shortage of a specific skill etc. and review these with internal stakeholders and managers.

* Identify and solution continuous process improvements for resource management.

* Monitor day-to-day project activity to effectively identify risks to project staffing.

* Develop and maintain skill matrix and capacity data for professional services team.

* Partner with internal process improvement groups to identify areas to better equip resources with content, process or tools to increase project delivery efficiencies.

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Qualifications

SKILLS/EXPERIENCE:

* 5 years of related experience in a resource planning or management role

* Demonstrable competency in strategic planning and business development

* Strong leadership skills.

* Strong analytical and qualitative skills; ability to use hard data and metrics to back up assumptions and concepts.

* Ability to juggle multiple and changing priorities while working in a fast paced and demanding environment.

* Ability to work with leaders to accomplish organizational priorities and guide other leaders through the impact of decision alternatives.

* Previous experience enabling resource management for ServiceNow professional service teams is preferred

* Ability to manage change effectively and with a positive attitude

* Working knowledge of IT/Business infrastructure and MS Office

* Excellent organizational and leadership abilities

* Excellent interpersonal skills

* Aptitude in decision-making and problem-solving

EDUCATION:

* BA/BS Degree education preferred

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