Service Delivery Director

Service Delivery Director

Reference

JBRQ0001148

Description

As the Service Delivery Director, you will be responsible for managing a team of Service Delivery Managers where you will be responsible for providing immediate and measurable value for the management and delivery of ServiceNow implementation projects. 

Responsibilities

PRIMARY RESPONSIBILITIES:

Lead, develop, and inspire a team of Service Delivery Managers

Support project onboarding, resourcing, and customer feedback

Provide technical oversight and support for projects and serve as a high priority escalation point as needed

Provide technical best practices, architecture, and reviews

Support overall project staffing requests and monitor utilization for organization

Assist with scoping as needed (ex. SOW’s, ROM’s, etc)

Plan and perform 90-day, mid-year, and annual performance reviews

Participate in Goal Planning and ensure goals and tracked and managed

Ensure career development plans are reviewed and learning opportunities are explored

Review and approve, when applicable, team member’s PTO requests and expenses

Guide career and skill growth of the team and assist with certification guidance

Coach your team in technical best practices, architecture, and code review

Mentor and provide professional guidance to the team as needed

Provide marketing with case studies and marketing content

Provide interview support as needed

Foster Centers of Excellence as needed

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Qualifications

REQUIRED SKILLS/EXPERIENCE:

* 5+ years in a consulting position, managing professional services

* Consultative skills for software service delivery to lead customers in improving their processes and organizational models

* Knowledge in ITIL foundation is required

REQUIRED SOFT SKILLS:

* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Excellent written, reporting, verbal/oral communication skills; must be an effective presenter

* Proven troubleshooting skills

* Continue learning service delivery solutions, technologies, and methodologies.

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

EDUCATION:

* Bachelor's degree in computer science, information systems, business administration, or other related fields (or equivalent work experience)

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