Trainer

Trainer

Reference

JBRQ0001142

Description

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As a Trainer with GlideFast Consulting, you will be accountable for management, delivery, and creation of client and internal training.  You will become authorized to teach multiple ServiceNow classes obtaining certification when required for authorization. Utilizing best practices for effective curriculum development, you will lead and/or participate in curriculum development projects to define requirements and assignments, review deliverables, complete project tasks, and communicate effectively with the client and team. Delivery of training to clients and internal employees in multiple formats, both on-site and virtually, will be your primary objective.

Location: Remote

Travel Requirements: <25% 

Employment Status: Full-time

Responsibilities



* Obtain ServiceNow authorization to teach multiple ServiceNow classes as agreed upon with management

* Deliver custom and standard trainings to clients and internal employees in a professional manner

* Continually improve training delivery skills, including adding real world scenarios to trainings

* Maintain an average 9.0 or higher CSAT rating when applicable

* Update the Space Knowledgebase with applicable knowledge articles

* Work in partnership with clients to provide best practice solutions in order to meet their training needs

* Work independently, as well as part of a team, using good communication and positive attitude, promoting our passionate and family-like GlideFast culture

* Deliver positive results within the client and team’s timeline resulting in positive feedback from clients

* Build on current platform knowledge by learning new modules and broadening skillset

* Continue learning new training delivery solutions, technologies, and methodologies

* Maintain professionalism and an uninterrupted work environment during all client and internal employee meetings, interactions, and trainings

* Uphold excellent time management and organization skills

* Remain disciplined and self-directed

* Maintain strong communication, presentation, and writing skills

* Maintain current certifications

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Qualifications

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