Solutions Architect

Solutions Architect

Description

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As a Solutions Architect with GlideFast Consulting, your primary role will include working to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform. Additionally, you will have the opportunity to contribute to the pre-sales process as a solutions consultant. This will require broad technical and process knowledge across a wide portfolio of GlideFast’s services and products. You will assist clients by crafting solutions to complex problems by leveraging the ServiceNow platform.

Responsibilities

Primary Responsibilities:

Expert with Javascript and ServiceNow Javascript API's

Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts

Lead development effort of solutions in three (3) or more of the following specializations:

ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc)

Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)

Custom Application Development (Scoped Applications)

3rd Party Integrations Development (REST, SOAP, MID Servers, etc)

Create overall technical architecture for ServiceNow implementations that align with customer business requirements

Review developers code and provide recommendations/best practices to ensure success

Attend requirements review and validation sessions as required

Participate in scrum ceremonies

Work independently as well as part of a team using good communication and positive attitude

Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

Build on current platform knowledge by learning new applications and broadening skillset

Continue learning service delivery solutions, technologies and methodologies

Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks

Maintain current certifications, keep up to date on all Delta releases

Ability to demonstrate proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)

Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers

Secondary Responsibilities:

Lead sales discovery conversations

Utilize strong communication and presentation skills demonstrating solutions to an often complex audience

Strong oral communication skills to C-Level leaders with business acumen

Business professional written communication skills

Strong oral communication skills to technical customers

Lead discovery workshops and scope engagements on these topics

Build Proof of Concepts/Proof of Value solutions to potential customers

Ability to create functional POC/POV

Assist with pre-sales activities around technical and functional inquiries

Provide in-depth details of project scope to delivery teams

Scope and estimate project LOEs (level of effort)

Assist with writing SOWs (Statement of Work) and ROMs (Rough Order of Magnitude)

Ability to create business agreements and contracts

Revise and update SOWs and ROMs

Any other duties and tasks assigned by the manager

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Qualifications

Reference

JBRQ0001134

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info@glidefast.com

(339) 999-2190

444 Washington St, Suite 405
Woburn, MA 01801

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