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Service Delivery Director
Service Delivery Director
Reference
JBRQ0001123
Description
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As a Service Delivery Director with GlideFast Consulting, you will provide leadership, vision, and direction to your team of Technical Consultants. In this dynamic role, you will manage all aspects of delivery and career management, providing both technical and administrative support to help resolve technical problems, manage team performance, and control the quality of service delivery.
Responsibilities
Service Delivery Director Competencies• Support project on-boarding, resourcing, and customer feedback• Manage project technical oversight and escalation as required o Work with EM/PM resources if applicable to ensure issues are remediated• Coach your team in technical best practices, architecture and code review• Review and approve, when applicable, team member’s PTO requests and expenses• Plan and perform bi-annual Employee Performance Reviews• Manage and support project staffing requests and monitor utilization• Scoping/SOW assistance• Guide career and skill growth of team and assist with certification guidance• Provide marketing with case studies and marketing content
Qualifications
Minimum 5 years IT related experience
CSA Certification required
ServiceNow Application Developer; Implementation Specialist are a plus
Consulting experience required
Excellent written, verbal and presentation communication skills.
Experience leading and directing multiple projects simultaneously.
Experience delegating work to subordinate or less experienced team members
Proven leadership ability
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
Join The GlideFast Team
Work with the best consultants and developers in the industry.
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