Service Delivery Manager- Technical

Service Delivery Manager- Technical

Reference

Date Created

JBRQ0001120

Description

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life. As a Service Delivery Manager with GlideFast Consulting, you will provide leadership, vision, and direction to your team of Technical Consultants. In this dynamic role, you will support the management of all aspects of delivery and career management, provide both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality of service delivery

Responsibilities

Expected Responsibilities as Service Delivery Manager with GlideFast Consulting:● Support project on-boarding, resourcing, and customer feedback● Support the management of project technical oversight and escalation as required● Review and approve, when applicable, team member’s PTO requests and expenses● Provide technical best practices, architecture and code review● Plan and perform bi-annual Employee Performance Reviews to delivery team● Support project staffing requests and monitor utilization● Scoping/SOW assistance● Guide career and skill growth of team and assist with certification guidance● Provide marketing with case studies and marketing content

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info@glidefast.com

(339) 999-2190

444 Washington St, Suite 405
Woburn, MA 01801

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