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Senior Business Process Consultant
Senior Business Process Consultant
Reference
JBRQ0001114
Description
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As a Senior Business Process Consultant with Pharicode, you will work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform. You are essential in designing and deploying best practice process solutions that help achieve enterprise strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.
Responsibilities
Role Competencies
* Support large scale enterprise level implementations, strategic enterprise improvement, and business transformation engagements
* Support sales functions acting as a process Subject Matter Expert for the ServiceNow platform
* Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
* Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
* Learn and continuously maintain expertise in ServiceNow products, processes, best practice, capabilities and features
* Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
* Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value
* Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
* Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
* Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
* Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
* Juggle multiple complex projects or initiatives
* Excellent communication skills (written and verbal) with strong presentation and facilitation skills
* Exceptional skills documenting process design, business requirements, user stories, process guides and project collateral
* ITIL V3 or V4 Foundations Certification and ServiceNow Certified System Administrator (CSA) certification required
* Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, and team support
* Assist with providing reusable collateral to improve overall delivery speed and quality
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.
* Any other duties or tasks assigned by the manager
* Support large scale enterprise level implementations, strategic enterprise improvement, and business transformation engagements
* Support sales functions acting as a process Subject Matter Expert for the ServiceNow platform
* Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
* Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
* Learn and continuously maintain expertise in ServiceNow products, processes, best practice, capabilities and features
* Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
* Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value
* Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
* Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
* Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
* Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
* Juggle multiple complex projects or initiatives
* Excellent communication skills (written and verbal) with strong presentation and facilitation skills
* Exceptional skills documenting process design, business requirements, user stories, process guides and project collateral
* ITIL V3 or V4 Foundations Certification and ServiceNow Certified System Administrator (CSA) certification required
* Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, and team support
* Assist with providing reusable collateral to improve overall delivery speed and quality
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.
* Any other duties or tasks assigned by the manager
Qualifications
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
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