Travel Requirements: 25% or less
Employment Status: Full-time
At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.
As a Project Coordinator with GlideFast Consulting, you will assist Engagement Managers with the coordination of resources, meetings, and resource plans to support the delivery of ServiceNow implementation projects. You will manage assigned workstreams within projects and act as a business partner for other Centers of Excellence within the organization as well as manage projects as assigned by your manager (internal & external).
Develop and manage relations with key client stakeholders
Partner with clients to provide best services in order to meet their business objectives
Provide oversight and management of time and schedule on assigned projects
Manage resources time and utilization on client projects using best practices
Develop a process to manage team’s work backlog using SNOW PPM, JIRA, SNOW Agile or other agile and project management tools
Ensure PPM is updated on a regular basis with project status, key deliverables, risks and issues
Ensure weekly status updates are communicated to clients and management
Update resource plans on a regular basis as directed by management
Ensure all key deliverables are delivered to clients in a timely manner and centrally stored.
This includes, but not limited to teamwork distribution, utilization reports, meeting agendas/notes, key deliverables roadmaps
Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client
Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
Work independently as well as part of a team using good communication and positive attitude, promoting our passionate and family-like culture
Assist other project team members with project activities
Serve as a project escalation point as the primary liaison between clients and project teams
Participate in customer success reviews and be an advisor to strategic-level clients
Maintain consistent satisfactory CSAT scores
Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support
Contribute to centers of excellence development
Keep up to date on all Delta releases
Continue learning service delivery solutions, technologies and methodologies.
Complete client case studies, where applicable, and assist Marketing with customer content
Demonstrate ability to juggle multiple complex projects or initiatives at one time
Thank you for applying! We'll be in touch.
0-3 years in a consulting position, managing professional service engagements
Working experience with Agile required
Working proficiency of ITIL required
REQUIRED SOFT SKILLS:
Utilize strong communication, presentation and writing skills
Uphold excellent time management and organization skills
Organization skills to ensure all client deliverables are clearly organized and presented to project team and client
Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
Excellent communication skills (written and verbal) with strong presentation and facilitation skills
ITIL V3 or V4 Foundations Certification required
ServiceNow Certified System Administrator required
Agile Certification required
BA/BS Degree education preferred
PMP Certification preferred
Join The GlideFast Team
Work with the best consultants and developers in the industry.