Job Title: Project Coordinator Company: GlideFast Consulting Job Type: Consultant Location: Remote Travel Requirements: 25% or less Type of Employment: Employee Employment Status: Full-time At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life. As a Project Coordinator with GlideFast Consulting, you will assist Engagement Managers with the coordination of resources, meetings, and resource plans to support the delivery of ServiceNow implementation projects. You will manage assigned workstreams within projects and act as a business partner for other Centers of Excellence within the organization as well as manage projects as assigned by your manager (internal & external).
Expected Responsibilities: Provide administrative and coordination support to engagement managers, on multiple projects through entire project lifecycle Assist in the development of project plans and maintain resource plans as directed Manage cost, schedule, scope and quality of the project delivery for projects as assigned Organize and execute assigned project tasks and activities Collaborate with other Centers of Excellence on increasing project profitability within a specific workstream Provide oversight and management of scope, time and schedule on assigned projects Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Implementation Methodology Ensure PPM is updated on a regular basis with project state, completeness, risks and issues for assigned projects Ensure weekly status updates are communicated to clients and management Update resource plans on a regular basis as directed by management Ensure project collateral is delivered to client in a timely manner and centrally stored. This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes Work independently as well as part of a team using good communication and positive attitude, promoting our passionate and family-like culture Collaborate with engagement managers, solution consultants, business process consultants and developers to deliver solutions to the client Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients. Continue learning service delivery solutions, technologies and methodologies. Maintain professionalism and an uninterrupted work environment during all client meetings and interactions. Uphold excellent time management and organization skills Be a trusted advisor to the customer through understanding their existing and future needs to drive the ServiceNow solution Utilize strong communication, presentation and writing skills Maintain current certifications (PMI Certification preferred) Contribute to centers of excellence development Complete client case studies, where applicable, and assist Marketing with customer content Any other duties or tasks assigned by the manager How to Exceed Expected Responsibilities: Obtain relevant and new ServiceNow certifications Assist other team members with project activities, cover additional projects for team PTO Participate in customer success reviews and be an advisor to strategic-level clients Maintain consistent 10/10 CSAT scores Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support Engage with others in similar roles to socialize best practice and lessons learned from project
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