Project Coordinator

Project Coordinator

Reference

JBRQ0001110

Description

Project Coordinator
Location: Remote
Travel Requirements: 25% or less
Employment Status: Full-time

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As a Project Coordinator with GlideFast Consulting, you will assist Engagement Managers with the coordination of resources, meetings, and resource plans to support the delivery of ServiceNow implementation projects.  You will manage assigned workstreams within projects and act as a business partner for other Centers of Excellence within the organization as well as manage projects as assigned by your manager (internal & external).

Responsibilities

Develop and manage relations with key client stakeholders
Partner with clients to provide best services in order to meet their business objectives

Provide oversight and management of time and schedule on assigned projects

Manage resources time and utilization on client projects using best practices

Develop a process to manage team’s work backlog using SNOW PPM, JIRA, SNOW Agile or other agile and project management tools

Ensure PPM is updated on a regular basis with project status, key deliverables, risks and issues

Ensure weekly status updates are communicated to clients and management

Update resource plans on a regular basis as directed by management

Ensure all key deliverables are delivered to clients in a timely manner and centrally stored.

This includes, but not limited to teamwork distribution, utilization reports, meeting agendas/notes, key deliverables roadmaps

Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client

Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

Work independently as well as part of a team using good communication and positive attitude, promoting our passionate and family-like culture

SECONDARY RESPONSIBILITIES:

Assist other project team members with project activities

Serve as a project escalation point as the primary liaison between clients and project teams

Participate in customer success reviews and be an advisor to strategic-level clients

Maintain consistent satisfactory CSAT scores

Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support

Contribute to centers of excellence development

Keep up to date on all Delta releases

Continue learning service delivery solutions, technologies and methodologies.

Complete client case studies, where applicable, and assist Marketing with customer content

Demonstrate ability to juggle multiple complex projects or initiatives at one time

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Qualifications

0-3 years in a consulting position, managing professional service engagements

Working experience with Agile required

Working proficiency of ITIL required

REQUIRED SOFT SKILLS:

Utilize strong communication, presentation and writing skills

Uphold excellent time management and organization skills

Organization skills to ensure all client deliverables are clearly organized and presented to project team and client

Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

Excellent communication skills (written and verbal) with strong presentation and facilitation skills

EDUCATION:

ITIL V3 or V4 Foundations Certification required

ServiceNow Certified System Administrator required

Agile Certification required

BA/BS Degree education preferred

PMP Certification preferred

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