JBRQ0001109

Service Delivery Manager/Architect

Service Delivery Manager/Architect

Reference

Date Created

JBRQ0001109

Description

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.   As an Architect with GlideFast Consulting, you will be a technical consultant working to develop, design and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.    As a Service Delivery Manager with GlideFast Consulting, you will provide leadership, vision, and direction to your team of Technical Consultants.  In this dynamic role, you will support the management of all aspects of delivery and career management, provide both technical and administrative support to help resolve technical problems as well as support the management of team performance and the quality of service delivery.  

Responsibilities

Expected Responsibilities as an Architect with GlideFast Consulting: Expert with Javascript and ServiceNow Javascript API's Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts Lead development effort of solutions in three (3) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc) Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) Custom Application Development (Scoped Applications) 3rd Party Integrations Development (REST, SOAP, MID Servers, etc) Create overall technical architecture for ServiceNow implementations that align with customer business requirements Review developers code and provide recommendations/best practices to ensure success Participate in scrum ceremonies  Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients Build on current platform knowledge by learning new modules and broadening skillset Continue learning service delivery solutions, technologies and methodologies Maintain professionalism and an uninterrupted work environment during all client meetings and interactions Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving. Utilize strong communication, presentation, and writing skills Provide technical best practices, architecture and code review Maintain current certifications, keep up to date on all Delta releases Any other duties and tasks assigned by the manager     Expected Responsibilities as Service Delivery Manager with GlideFast Consulting: Support project onboarding, resourcing, and customer feedback Support the management of project technical oversight and escalation as required Review and approve, when applicable, team member’s PTO requests and expenses Provide technical best practices, architecture and code review Plan and perform bi-annual Employee Performance Reviews to delivery team Support project staffing requests and monitor utilization Scoping/SOW assistance Guide career and skill growth of team and assist with certification guidance Provide marketing with case studies and marketing content

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info@glidefast.com

(339) 999-2190

444 Washington St, Suite 405
Woburn, MA 01801

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