JBRQ0001107

Senior Business Process Consultant

Senior Business Process Consultant

Reference

Date Created

JBRQ0001107

Description

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.   As a Senior Business Process Consultant with GlideFast Consulting, you will work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform. You are essential in designing and deploying best practice process solutions that help achieve enterprise strategic goals of our customers.  In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions.  You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.   Location: Remote Travel Requirements: 25% or less Employment Status: Full-time  

Responsibilities

Support large scale enterprise level implementations, strategic enterprise improvement, and business transformation engagements Support sales functions acting as a process Subject Matter Expert for the ServiceNow platform Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements Document, communicate and validate business, functional design, and process requirements throughout the customer engagement    Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates. Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the        solution value. Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team      development Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features Juggle multiple complex projects or initiatives Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, and team support Assist with providing reusable collateral to improve overall delivery speed and quality Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.  

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info@glidefast.com

(339) 999-2190

444 Washington St, Suite 405
Woburn, MA 01801

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